Awards

Excellence in Customer Service

The excellent customer service provided by the units within Administrative Services continues to be recognized by the USF community.

December 2014

Petros Bakomihalis, Student Assistant - Transit Bus Driver, Parking & Transportation Services, has been recognized for his outstanding customer service. Rhyan Truett, Graduate Assistant, Muma College of Business, wrote: "As a follow-up to our phone conversation, I wanted to reiterate how much we enjoyed having Petros as our bus driver last weekend. The Sport and Entertainment Management program hosted a Recruitment Weekend and he was flexible, kind, on time and fun. He is by far the best bus driver we've had. He was incredibly accommodating to our pick-up location change and texted to let me know when he was there to pick us up -- early! He was so great that a potential recruit even mentioned him in our feedback survey. We look forward to seeing him in the future."

Alexandra Haynes, Student Assistant - Transit Bus Driver, Parking & Transportation Services, has been recognized for providing outstanding customer service. Professor Minerva Haugabrooks, Lake Sumter State College wrote: "Alex Haynes, our driver, was a delight! She was conscious of the delay and kept in touch as we waited. Please let her know, again, that we appreciated her contribution to our successful trip to USF."

November 2014

Camilla Daughrity and Michelle Lyle, Cashiers, Parking & Transportation Services, were recognized by Ivette Torres, Parking Services Supervisor: "I need to let you know what Camilla and Michelle did for a customer today. An older gentleman, maybe around his late 80's early 90's, came in the wrong way through the drive-thru. He was a little disoriented and was not sure what to do next. Since the gentleman's car was facing the wrong way, he could not understand what Michelle was saying through the speaker, so she went outside to speak to him. He was going to buy tickets at the Sun Dome for the football game but was nervous and a little distraught. Camilla told Michelle to tell the gentleman she would take him to his destination safely. The gentleman was nervous to move his car forward because he had already gone the wrong way, so Michelle got in the car and directed him to the back of the building where Camilla was waiting in her car. Michelle explained he was to follow Camilla's car. Camilla navigated him through the cones at the Sun Dome, had him park in a 30 minute space, and directed him where he could buy football tickets. These ladies went above and beyond not only to provide great customer service, but they also ensured his safety and gave him peace of mind."

Ed Hernandez, Administrative Specialist, Parking & Transportation Services, was recognized by Barbara Twible, Hope Lodge Director, Florida Division, American Cancer Society, for his excellent customer service. She wrote: "Many thanks for the wonderful job on the chosen parking spaces for our event! Really, they couldn't have been better or more convenient to our guests getting in our back doors. The A-frames looked fantastic! Thanks so much for you time and effort."

Elizabeth Clifford, Facilities Project Manager, Facilities Planning & Construction, has been recognized by Bob MacLeod, Dean of the USF School of Architecture. He praised her work at the school's facility, stating "Elizabeth was such a pleasure to work with, creative, and the project was delivered on time, if not early."

Chaddy Hanwisai, Facilities Project Manager, Facilities Planning & Construction, has also been recognized by Dean MacLeod for her outstanding work on the new Student Memorial. He expressed how happy he was to see her beautiful design and for Facilities Planning & Construction to be given the opportunity to design projects on campus.

Ed Hernandez, Administrative Specialist, Parking & Transportation Services, has been recognized by Dr. Dick Puglisi, College of Education. He wrote: "The Stavros Center recently hosted a lunch and evening event that required the assistance and cooperation of Parking & Transportation Services. The evening event brought approximately 100 members of Tampa Bay's business and education communities to the campus. On behalf of the Stavros Center, I would like to extend my personal appreciation to Mr. Edward Hernandez for responding to our request for assistance in a very "customer responsive" manner. Mr. Hernandez went out of his way to provide us with options to consider on how our guests would park on campus. He further took time to survey Lot 1 and Lot 7 during the time of our luncheon to ensure that there would be ample parking for faculty and staff if spaces were reserved for Stavros Center guests. I must say that we have always found members of the Parking Services Department most accommodating and cooperative when addressing our needs. Mr. Hernandez is a fine example of a professional who meets the highest standards of customer service.

October 2014

Carrie Towner, Assistant Postal Manager, USF Post Office, Physical Plant, recently received heartfelt thanks from a student's mother. Jane Isherwood wrote: "Please thank your employee Carrie Towner for me. She saved my day! My freshman daughter, Elizabeth Isherwood, was literally sitting at the Florida Orthopedic Institute awaiting her doctor's appointment, and Carrie drove the next day package with all the necessary medical reports/CD's to my daughter just in time for her evaluation. Again, thank you for employing such a wonderful person!"

Michele Robson, University Police, has received the Fall 2014 Police Communication Specialist Quarterly Award. This award is given to the individual who has shown increased initiative in customer service, professionalism and teamwork. The award also takes into account the quality of work over the three months, as well as feedback from the patrol bureau. This quarter, Michele greatly contributed in covering staffing shortages and was instrumental in the initial roll-out of the CTS America CAD system, the department's new computer-aided dispatch software.

September 2014

Minnie Monroe and Sonia Jackson, Custodial Workers, Physical Plant, have been recognized by Merrell Dickey, Director, USF Library Development: "I just wanted to drop you a quick note, as I always believe it is important to compliment and recognize our colleagues. Often times we hear the negative, and don't take time to point out the positive. I must commend Minnie Monroe, and Sonia Jackson. Both are wonderful to speak with and from my point of view, committed hard-working USF associates. The 6th floor restrooms in the library have never been cleaner, and I thank Minnie for that. My kudos to Minnie and Sonia!

Asael "Izzy" Nunez, Assistant Manager, Physical Plant, has been recognized by Dick J. Puglisi, Professor, Stavros Endowed Chair and Director, College of Education: "Thank you for the follow-up with the repairs in the Doyle Theater, Stavros Center. I am most impressed with the way you handled the situation from the first time we spoke about the need for repairs to yesterday's conversation. You followed through on your word to take care of the ceiling hole and need to repaint. And, when you realized that the paint that was being suggested would not match, you approved having the entire ceiling re-painted. We frequently have donors and other guests from the business community attend functions at the Stavros Center. Thank you for helping us be true to our pledge to the donors by keeping the building in excellent condition. We appreciate the fine "customer service" we have received from you."

Linda Goolsby, Sr. Custodial Worker, Physical Plant, was recognized by Annette Rodriguez, Patient Services, USF Health: "We are so pleased to have Ms. Linda take such good care of us. Our floor has an unusually large number of female employees and she keeps our restroom spotless and well supplied. We really appreciate the quality of care she gives us. I am sure I speak on behalf of many appreciative people. Hoping she will have the opportunity to continue taking care of us."

Michelle Garcia, Student Assistant, Parking & Transportation Services, has been recognized by Faye Maciaszek, Fiscal & Business Analyst, College of Public Health: "I was in the Parking Services Main Office yesterday around noon. A girl in front of me had a "S" parking pass stuck on her finger and a couple of parking citations. A young girl who works for parking services came out from the back and asked if anyone was there for reasons other than to buy parking passes. The girl with the "S" parking pass immediately started to complain that she wanted to turn in her ticket for something else because there was nowhere for her to park by her classes. She explained she was a nursing student and went on and on about the parking. Your employee diffused the situation immediately and with such finesse I was totally impressed with her. The irate customer was happy and I got waited on next so I was happy as well. That girl really deserves congratulations."

August 2014

University Police Officers have been recognized for their outstanding professionalism -- their actions resulted in a prospective student choosing to go to USF. Lieutenant Charlotte Domingo shares her encounter with a mother and daughter at the showcase table at the FTIC (First Time in College) orientation session here on the USF Tampa Campus: "I was approached by a mother and her daughter who were from the Orlando area. They wanted to pass along some information that they felt was important. The mother told me that during the time when they were in the process of deciding what university their daughter would be attending, they had encountered several of our USFPD officers who were in the Orlando area to attend a law enforcement funeral. The mother wanted us to know that they were very impressed by the professionalism of our officers and the way that they conducted themselves while representing the agency and the University. In fact, this encounter ended up being one of the key factors in their decision to send their daughter to USF to continue her education."

Karl Schmidt and Hank Beggs, Maintenance Technicians, Physical Plant, have been recognized for their customer service. Amanda Clark, Marketing Coordinator, USF School of Theatre and Dance wrote: "I just wanted to write and say how much we appreciate Physical Plant making hanging our USF Theatre and Dance banner a priority. It meant a lot to the Department. The request did not come with much lead time and it takes a genie and significant coordination to take the old banner down and put the new one up – and I know that the week before classes begin is an incredibly busy time for all of us. But this year, because of the super quick response and support from Physical Plant we were able to get the banner hung before the first day of classes. Thanks for all you do!"

Lori Anderson, Staff Assistant, Facilities Enhancement, Physical Plant, has been recognized for her customer service. Chelle Thurston, Alarm Technician, Physical Plant wrote: "I need to give my "Kudos" to Lori. We tend to think she's just the P.O. lady. Without her, we would be at a standstill. She always makes sure I get my P.O.s, and so fast. We want to give her a great big "Thank You" for all she does".

June 2014

Minnie Monroe, Custodial Worker, Physical Plant, has been recognized for her outstanding work and customer service by two USF Library employees:

Carol Ann Borchert, Coordinator for Serials, wrote: "Minnie has been working so hard to keep these bathrooms clean, and the basement bathrooms are *spotless*. She's doing a fabulous job and she is such a delight to have down here. I don't know if anyone else has mentioned anything about it, so I wanted to be sure to say something. If there's anything we can do at our end to keep her, let me know. It is rare to find an employee at any level who is both so hard working and so pleasant.

Ginny Gates-Fowler, Library Assistant, UBorrow, wrote: "I'm writing to you today to express my appreciation for all of the cleaning crew here at the library. All are such great, wonderful and hardworking people. However, it's one individual I must say that stands out the most and that's Ms. Minnie. She does such an outstanding job in the library by keeping the bathrooms fresh and clean. In addition, she has such a pleasant and friendly attitude towards everyone. I really appreciate the work that she does here in the library."

Edna Williams, Custodial Worker, Physical Plant, has been recognized for her friendly service and good work by Danette Boyd, Fiscal & Business Specialist, Campus Business Services. Danette wrote: "I want to say what a cheerful and nice person Edna Williams is. She is always pleasant, greets everyone with a smile and also does a very good job. Edna has a personality that makes you feel welcomed and happy."

April Amorose and Jose Pineda, Postal Services Representatives, USF Post Office, Physical Plant, have been recognized by Tamas Tafferner, an USF International student from Hungary. Tamas wrote: "I just want to let you know as the supervisor of the USF Post Office that your office is the best in town. Your staff is awesome. Everybody is so helpful and patient; they understand that they work on a campus and students, mainly international students, often need help. Especially April and Jose, they are always so nice and cheerful and extremely helpful. I always choose this post office - never go anywhere else. Please keep going!"

Barry Fernandez and Dick Saa, Building Systems Control Technicians, Physical Plant, have been recognized for expediting an HVAC repair for Students with Disabilities Services while dealing with issues across the university related to heavy flooding on campus. Raquel Pancho, Associate Director, Student Affairs, wrote: "I want to express my appreciation for Barry and Dick addressing our HVAC repair so quickly today while dealing with flooding issues in other buildings. We have a few exams scheduled today and we would have had to cancel them if it became too warm in our department."

Lee Capehart, Custodial Worker, Physical Plant, has been recognized for exemplary work performance by Kay Connolly, Bay Area Early Steps Program. In recognizing Lee, Kay wrote: "I wanted to take a moment to express my sincere appreciation for your employee, Lee Capehart. I am a Program Coordinator for The Bay Area Early Steps program, and I am located in the Children's Medical Services Building. Lee takes personal pride in his job and daily duties and does an outstanding job ensuring that our building is clean and comfortable. He is always available for unexpected jobs or requests, and goes over and above his required duties with an extremely pleasant attitude! I truly feel that Lee is an exemplary employee, not only to your department and ours, but a valuable asset in the spirit and pride of USF!"

May 2014

Ivette Torres, Parking Services Supervisor, Lucinda Mitchell, Administrative Clerk, and Robert Jordan, Parking Services Supervisor, Parking & Transportation Services, have been recognized for their outstanding service. Bryan Buenaventura, Chief Justice of the USF Student Government Supreme Court, stated: "I just wanted to say my last farewell as I move on to graduate and wanted to thank you for all your hard work and collaboration with us for the past two years I've been a part of this process. I will always remember my time in student government and all those involved. The relationship we have with PATS has been a positive experience for me and I hope the relation will continue to grow even after I leave."

April Amorose, USF Postal Service Representative, USF Post Office, was recognized for her exceptional customer service in a recent survey submitted to Physical Plant. The individual completing the survey stated: "April in the campus Post Office is one of the most helpful people I have ever met. She was exceptionally professional and her cheerful attitude was appreciated during an otherwise stressful time. She deserves special recognition for going above and beyond!" When responding to the survey question: What can we do to ensure you receive excellent service, the response was: Keep employees like April!" Additionally, all responses were Strongly Agree and Very Satisfied.

Wayne Wilcox, Custodial Superintendent, Walter Bartley, Custodial Worker, and Norman Williams, Mover, Physical Plant, have been recognized for providing outstanding service at a conference held on the USF Tampa Campus. Angela Moore, Academic Services Administrator, Morsani College of Medicine, wrote: "I served as Chair for the 2014 Florida Academic Advisors Aligning Drive-In Conference that took place May 5th. More than 300 advisors from across the state attended the conference. The event did require special set up in the Rotunda and the USF Health Auditorium. I write to applaud the great service received and to let you know that you have an exceptional employee by the name of Wayne Wilcox. Wayne and his team provided remarkable service to our team. His calm, patient, and respectful manner was a great help to me when my frustration was at an all-time high regarding conference logistics. Wayne's knowledge of USF Health campus area and his response time and that of his team members was impeccable. It is important that Wayne and his staff members be recognized and commended for the excellent service delivery and the lengths they went to, to ensure my day was a success. You can be certain that I shall ask for him personally to serve my future event needs."

Fran Salo, Head Cashier, Customer Service, Parking & Transportation Services (PATS), has been recognized by Bessie Skoures, Assistant Director of Communication and Marketing, Patel College of Global Sustainability. Bessie visited the Campus Information Center to pick up pre-ordered parking permits for an upcoming event. She was so excited about the level of serviced received from Fran that she immediately called Marie Bowen, Business Manager, PATS, to tell her that Fran was friendly, attentive and accommodating. A special touch added by Fran, that was especially appreciated, was wishing Bessie and her team well for the upcoming events.

Angel Gonzalez-Pagan, Parking Enforcement Specialist, Parking & Transportation Services, was recently recognized by Carla Magazine, a student in the USF College of Public Health. Carla wrote: "I would like to take a moment to recognize one of USF Tampa Parking Enforcers with whom I interacted with today. He is a Hispanic gentleman named Angel. Our interaction took place near the Medical & Nursing College. I wanted to give kudos to Angel for being approachable, informative, and very kind. He was quite helpful to me. In fact, he restored my faith in USF's Parking Enforcers. You have a great person on your team who represents your department and the University very well. Kudos to Angel!"

April 2014

Camilla Daughrity, Erin Charles, Fran Salo, Luis Gonzales, and Michelle Garcia, Customer Service Team, Parking and Transportation Services, received special thanks from the College of Nursing Student Affairs Team for going above and beyond in providing help with their undergraduate student orientation. Within in a couple of hours, they pulled together a package of information for each student, which included a map from CIC to the garage, an information letter about parking, a parking map, and a parking business card with instructions on purchasing a parking permit.

Anthony Williams, Matthey Knowles, Louis Frazier, Kathleen Lowery, Gerardo Fernandez, Jean Desir, James Huggins, Sean Kinsella, Jessica Prescott, Gerald Dixon, Manuel Acevedo, Sean Shugrue, and Elvin Fahie, Groundskeepers, reporting to Parum Maraj, Assistant Manager, Grounds, Physical Plant, were recognized for their great work at the USF College of Nursing. Dianne Morrison-Beedy, Senior Associate Vice President, USF Health Dean, College of Nursing, wrote: "I wanted to take a moment to let you know how much everyone at the College of Nursing appreciates all the hard work and effort that goes into our grounds keeping. I want to express my sincere thanks to everyone especially those that weed and trim our beds – you all help to make USF CON a beautiful place! Our confederate jasmine smells divine at this time of year and having it look so lovely is another way we let visitors, students, faculty and staff know that USF is a wonderful place to work and study."

Darrell McNabb, Ethel Palmore, Joyce Batchelor, Horace Mullen, Florencio Molino, and Cierra Chaney, Custodial Team, Physical Plant, were recently recognized for their work in Cooper Hall. Brittany Castellano wrote: "I would like to take a minute and say that the team who does Cooper Hall (CPR) at NIGHT is doing a FANTASTIC job. And, I mean every one of them! I'm a graduate student & teaching assistant over on the 3rd floor in CPR and every time I see an employee of your staff they ALWAYS ask me if I need anything. They are very helpful, friendly and I must say they keep CPR looking GREAT. We need more people like these who are dedicated to keeping one of the BUSIEST buildings clean!"

Linda Goolsby, Sr. Custodial Worker, and Margie Wright, Custodial Worker, Physical Plant, have been recognized for their outstanding work in the FOB Building. Ola Wilson, Call Center and Mailroom Supervisor, USF Health, wrote: "We have had quite a few people to come and go and I can tell you Linda is one of the best. I see her several times during the day and she's always busy. Even the bathrooms are much cleaner than they have been in the past. I know Margie too from the medical clinic days and nobody stays busy and cleans like she does. Linda is a good worker too and I hope she is able to stay around for us. She is always friendly and helpful."

Brian Abrams, Transportation Supervisor, and Clarence Bostick and Petros Bakomihalis, USF Bullrunner drivers, Transportation & Parking Services, were recently recognized for their outstanding service in assisting with a Class Reunion. Kristen Slusser, Student and Alumni Relations Assistant, USF Alumni Association, wrote: "Thank you so much for setting up the transportation for the Class of 1964 Reunion hosted by the Alumni Association! The guests thoroughly enjoyed the campus tour and our bus drivers were great! Clarence and Petros were fantastic in being prompt and informative. I appreciate your commitment to this event and look forward to working together in the future!"

Jerry Blair, Building System Control Technician, and Robert Lewis and Corey Jackson, Student Building Systems Control Technicians, Physical Plant, have been recognized for their outstanding response to a card swipe issue at the Health Science Laboratory. Christopher Rogers, Scientific Researcher, USF Health, wrote: "These guys did an excellent job and were quite nice and helpful. I was shocked by how quickly they responded and how diligent they were in attending to the problem."

Camilla Daughrity, Erin Charles, Fran Salo, Luis Gonzales, and Michelle Garcia, Customer Service Team, Parking and Transportation Services received special thanks from the College of Nursing Student Affairs Team for going above and beyond in providing help with their undergraduate student orientation. Within in a couple of hours, they pulled together a package of information for each student, which included a map from CIC to the garage, an information letter about parking, a parking map, and a parking business card with instructions on purchasing a parking permit.

Anthony Williams, Matthey Knowles, Louis Frazier, Kathleen Lowery, Gerardo Fernandez, Jean Desir, James Huggins, Sean Kinsella, Jessica Prescott, Gerald Dixon, Manuel Acevedo, Sean Shugrue, and Elvin Fahie, Groundskeepers, reporting to Parum Maraj, Assistant Manager, Grounds, Physical Plant, were recognized for their great work at the USF College of Nursing. Dianne Morrison-Beedy, Senior Associate Vice President, USF Health Dean, College of Nursing, wrote: "I wanted to take a moment to let you know how much everyone at the College of Nursing appreciates all the hard work and effort that goes into our grounds keeping. I want to express my sincere thanks to everyone especially those that weed and trim our beds – you all help to make USF CON a beautiful place! Our confederate jasmine smells divine at this time of year and having it look so lovely is another way we let visitors, students, faculty and staff know that USF is a wonderful place to work and study."

Darrell McNabb, Ethel Palmore, Joyce Batchelor, Horace Mullen, Florencio Molino, and Cierra Chaney, Custodial Team, Physical Plant, were recently recognized for their work in Cooper Hall. Brittany Castellano wrote: "I would like to take a minute and say that the team who does Cooper Hall (CPR) at NIGHT is doing a FANTASTIC job. And, I mean every one of them! I'm a graduate student & teaching assistant over on the 3rd floor in CPR and every time I see an employee of your staff they ALWAYS ask me if I need anything. They are very helpful, friendly and I must say they keep CPR looking GREAT. We need more people like these who are dedicated to keeping one of the BUSIEST buildings clean!"

March 2014

Ronnie Jefferson, Custodial Worker, Physical Plant, and his crew, Joanem Mericile, Charlene Womack, Dulce Valdes, Walter Scott, Willie Clark, and Jason Schuler, were recognized for their outstanding customer service by Teresa Higdon, Library Operations Supervisor, USF Tampa Library. She wrote: "I work at the USF Tampa Library and I wanted you to know what a fabulous job your evening custodial staff is doing. Tonight, one our patrons spilled their Starbucks coffee all over our circulation desk. The coffee went into our carpet and all over our computers. Ronnie Jefferson (a.k.a. Mr. Ronnie) and his crew were immediately cleaning up the spill. Through this quick response, we were able to save our computer from being damage due to the spill. I appreciate everything your staff does for us."

Sgt. Frank Wassenberg, Police Officer, University Police, was recently recognized for his outstanding customer service by Joseph McAuliffe, Coordinator, Osher Lifelong Learning Institute at USF. He wrote: "I am writing to inform you of the extraordinary service provided me by Sgt. Frank Wassenberg. Last year, my bike was stolen on campus near the NEC Building where I work. I reported the theft to Campus Police and Sgt. Wassenberg came to my office and took the information about my bike. Because of his processing the theft, Tampa Police, found my bike at a local pawn shop four days later. Sgt. Wassenberg then took the extra steps of helping me fill out the appropriate forms so that I could recover my bike at no charge to the pawn shop. Throughout the process, Sgt. Wassenberg was courteous, compassionate, informative and very professional. Our campus is well served by his presence and I, for one, am very grateful."

Linda Goolsby and Minnie Munroe, Custodial Workers, Physical Plant, have been recognized for their outstanding customer service by Jennifer Olson, RCO Administration, USF Health. She wrote: "I just wanted to let you know that both Linda and Minnie have done a great job for us here on the 3rd floor, and we really appreciate all their hard work! Last week, as you may recall, we had an urgent situation in our women's restroom and Linda came very promptly to clean up that mess. Minnie has been wonderful to us, always makes sure we have enough supplies for our high traffic areas. They are two special ladies!"

Linda Goolsby, Custodial Worker, Physical Plant, was also recognized by Barbara Randazzo, Sr. Administrative Assistant, USF Physicians Group. She stated: "I wanted to let you know what a good job Linda is doing on the third floor of the FOB. She keeps the bathroom nice and clean. She also maintains the break room and our offices very well. Linda is a very pleasant person and speaks when she passes you; although she never interrupts your work. I do hope that she can stay in this building. It is nice to have someone like her working here."

Willie Jones, Custodial Worker, Physical Plant, has been recognized by Josh Broer, Facility Manager, College of Arts & Sciences, for his quick response and great customer service in cleaning up a large mess in a computer lab prior to students coming back after Spring Break. Josh wrote: "Your crew did an outstanding job of removing all of the trash and then vacuuming and sweeping up the entire room. Thank you VERY much for that quick turnaround."

February 2014

Marion "BeBe" Smith, Heavy Equipment Operator, Physical Plant, has been recognized for his quality of service. In writing to thank Grounds for the expeditious manner in which their recycle bin was emptied, Sue Carter, Administrative Specialist, Financial Education @ USF Program wrote: "I also wanted to take a moment to comment on the friendly, polite attentive service I received from the gentleman driving the recycling vehicle. He is so pleasant and every time I see him he never fails to put a smile on my face. He is an excellent ambassador for your department as are so many of your employees."

Raymond Curbelo, Assistant Manager, Vehicle Maintenance, Physical Plant, and his team have once again been recognized for their outstanding customer service. Tom Clawson, Maintenance Superintendent, Housing & Residential Education, wrote: "Ray, I would like to commend your vehicle maintenance shop for quality, reliable and on time maintenance of Housing's vehicles and golf carts. Ray Curbelo and his entire staff are very professional, accommodating and a pleasure to work with."

Pooran Partap, Maintenance Technician, Physical Plant, has again been recognized for his great customer service. Elaine Daby, Receiving Manager, Purchasing & Property, Business & Finance, wrote: "Thanks to Pooran for fixing our door knob. Whoever put the new door in last year did not put the lock and knob in correctly. Pooran fixed it just like new. We will not have to worry about the door knob falling off again. Thanks for doing a good job. He is a valued employee."

Harry Ward and Jerry Harrison, Custodial Workers, Physical Plant, have been recognized for their excellent work. Beth Jennette, Staff Assistant, University Police, wrote: "I just want to pass along these thanks for the pressure washing job on the sidewalks in our area. Each time I wanted to walk out and thank the crew for making it look so nice, they were busy in another spot. Too many times we only hear complaints, so I wanted to make sure to pass along a word of praise."

Tony Williams, Sr. Groundskeeper, Physical Plant, has been recognized for his customer service excellence. In writing to express the thanks of everyone at the MHC building for all of the hard work that grounds continues to put in to ensure that the area looks it best, Stefan Phekoo, Facility Manager, wrote: "In particular, Tony Williams continues to go above and beyond to ensure that things get done. It's been over a week since our patios had been leaf blown and they were looking pretty bad. Tony noticed this and took it upon himself to blow these patios off, even though they are not his responsibility. I want to make sure that this willingness to go above and beyond does not go un-noticed. Please convey our thanks and gratitude to him."

Willie Jones, Mover, and Robert Bowman, Custodial Worker, Physical Plant, were recently recognized for their great service. Dr. Dick Puglisi, Professor, College of Education, wrote: "Thank you very much for the fine service. The person who usually delivers and picks up the tables/chairs is a real gentleman. I believe his name is Willie. He is a great asset to USF and to your department. Occasionally, he will have a "partner" with him. I don't know his name but he is also terrific. We enjoy them very much."

Linda Goolsby, Custodial Worker, Physical Plant, was recently recognized for her outstanding customer service at the USF Health Faculty Office Building. Laurie Ganter, Medical Education Program Specialist, Division of Gastroenterology, USF Health, wrote: "In my eighteen years of working for the university, I have never once seen anyone bother to clean as thoroughly as Linda. I have spotted her cleaning the tops of pictures, door handles, the elevator doors and most importantly the buttons. I have also seen her in the stairwells cleaning, and a list of other things besides just taking out the garbage and cleaning the bathrooms. She is amazing. Please, please don't ever assign her to another building."

Pooran Partap, Maintenance Technician, Physical Plant, has been recognized for his outstanding customer service at the C. W. Bill Young Hall (CWY). John Sarao, Building Manager and Acting Executive Director of the Joint Military Leadership Center wrote, "I and my office assistant, Lori Matthews, greatly appreciate Pooran's reliable customer service attitude and value his expertise. He not only ensures many building repair issues are resolved promptly, but keeps us informed of the status of repairs while looking for ways to make them economically sound to save our budget and the university's overall repair costs. From our view, Pooran routinely goes above and beyond in completing his daily tasks to ensure customers like us are taken care of. With his great customer service, we consider him part of our team in maintaining the CWY building as the premier ROTC Center of Excellence in the country."

January 2014

Christopher Pille, Assistant Manager, Facilities Enhancement, Physical Plant, has been recognized for his professionalism in responding to a recent office incident. Daniel Kanouff, Assistant Director, College of Arts and Sciences, wrote "I know many people at USF often are not told thank you for the work they do. I want to say thank you for being so professional yesterday. As you can imagine, I was very stressed because of the water in my office, but you were very professional, helpful, and showed you took pride in your work. These are qualities that we don't see all of the time. Again, I just wanted to say thank you for trying to make a stressful situation right."

April Amorose, Postal Service Representative, USF Post Office, Physical Plant, has received kudos for her outstanding customer service. Quentin Miller, Senior Payroll/Attendance & Leave Specialist, Student Affairs Human Resources, wrote: "I went to the post office today and received remarkable customer service! The lady who served me was named "April" and she was very helpful. I needed to send a couple of different items, one of which was prepaid. That item needed to be packaged so April provided me with some packing materials and very courteously allowed me to finish my paid transaction and return the box without waiting in line again. Afterwards, I called my wife to tell her what excellent service I had received and she asked me if her name was April. That speaks volumes about not only her service to me, but also to my wife and other USF constituents who frequent that establishment. April is an employee who should be recognized for exemplifying the type of service that all USF employees should strive to emulate."

Andy Nogueira and Michael Ballester, Facilities Project Managers, Facilities Enhancement, Physical Plant, have been recognized for their outstanding handling of MHC building renovations. Julie Serovich, Dean of the College of Behavioral and Community Sciences, wrote: "I appreciate all the time and effort spent making significant improvement to the look and feel of the MHC building. I would like to thank Andy Nogueira and Michael Ballester who managed the carpet replacement and asbestos abatement project. They worked diligently with the contractors and our staff preparing us for this very large undertaking. They spent countless hours listening to our concerns, answering lots of questions, arranging and rearranging schedules, keeping the contractors on task, finding solutions to last minute changes and issues, and trying their best to accommodate our requests. They put up with our last minute requests and were always professional and pleasant during the process. Andy and Michael are certainly employees who exemplify the USF mission and vision."

Steve Lafferty, Licensed Architect, Facilities Planning & Construction, was also recognized by Dean Julie Serovich for his work overseeing another large renovation project related to the USF Health Heart Institute and demolition of the MGX/MGY buildings. She wrote: "Steve was extremely professional, responsive, and understood the impact of the project on our faculty and staff. He was a problem solver, resourceful and always a pleasure to work with. A day never passed without an update from Steve. Patty Cleveland on my staff reported that he was by far the best project manager she has worked with at USF in the last 20+ years. Steve is an outstanding project manager and an exceptional person who exemplifies the USF vision and values and why we are so successful in our mission."

Officer Scott Parker, University Police, and police officers working in the USF Police Department office were recently recognized for the quality of their customer service by a member of the Tampa community. Stella Giudicelli, Sales Associate, Coldwell Banker Real Estate, wrote: "I went into the office to report a stolen computer. The level of service I experienced with your officers was top-notch! They were professional and were taking my matter seriously and dealt with it in a timely manner. Most importantly, Officer Parker immediately got in action to see what we could do to locate my computer and took time to explain procedures and what may happen. I left the office with a great experience of support and professionalism. When people are at the top of their game in customer service, the experience is exceptional and can't go unnoticed.

The Physical Plant Custodial Team consisting of Elton Hill, Derek Brown, Nell Johnson, Amber Cross, Edna Williams, Michael Young, John Shuey, Brittany McDowell, and Dontae Alexander have been recognized for their terrific work cleaning up a huge mess in a classroom in the College of Business. Barb Bushnell, Budget Director, College of Business, wrote: "I know the pictures don't do the mess left in BSN 1100 justice. But, the room is spotless after your amazing crew went in and cleaned up. Greatly appreciate all they did. We've filled a quarter of one of the large green recycle bins with flyers from Bookholders.com."

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