Visit https://protection.office.com/quarantine to access from any browser (we do not recommend performing this from your mobile phone at this time). 

You can click on each message, review it, and release it if applicable by selecting "release message". We also suggest reporting this false positive to Microsoft at the same time to improve filter accuracy (review screenshots below for options).

Not quite - they are both unwanted messages, but in practice, they are very different. Spam is simply unwanted commercial messages, like advertisements, and general 'clutter'. Phishing is more targeted, with the goal being to retrieve information or gain access to a machine/resource. The information gathered can be used for many purposes, but typically asks for credentials to take further action.

We request that when you receive spam or phishing, you report it via the options outlined in the section below.

You can report spam/phishing in a couple different ways - via email to Microsoft or using the Junk Email Reporting feature. We suggest using the Junk Email report option available in both Outlook Web Access (OWA) and Outlook desktop. 

To report a message in OWA, right-click the message and select the appropriate option (see screenshot below).

You can also click the message, and select the appropriate option from the menu at the top of your screen (screenshot below).

To report a message in Outlook, open the message, select the "Report Message" in the upper right, then select the appropriate option. 

If you are unable to use one of the methods above, you may also report the message directly to Microsoft via email.

Start typing "REPORT..." into your address bar, and select the desired address (screenshot below).

To report a message as legitimate and help ensure delivery in the future, select the "report as not junk" option when available. This will help train the spam filter.

USF has a variety of security solutions to help protect your account from any malicious activity such as our filtering, MFA, and others. If you did interact with a malicious message, we encourage you to take the following steps:

1. Reset your password at https://netid.usf.edu
2. Check your email account for any new rules, or others behaviors. Please delete the rule as soon as possible.
3. Reach out to IT via email at help@usf.edu or via phone at 813-974-HELP (3457)

Previously called whitelist/blocklist in Barracuda, this new feature is called your Safe Senders and Blocked Senders list. You can manage it using Outlook Web Access (recommended).

1. Open OWA at https://outlook.com/usf.edu
2. Once there, select "Settings" in the upper right, and then select "View all Outlook settings".
3. Then select Junk email, and a menu like the one below will appear.
   
   1. For senders you want to block, add them to "Blocked senders and domains"
   2. For a safe sender (an entity that sends legitimate emails), add them to "Safe senders and domains"

Yes - you can manage the quarantine for mailboxes that you have access to.

When a new message is quarantined for that mailbox, you will get a notice. Select the desired action from the notice in order to manage the message.

After clicking, you will be brought to a quarantine page. You will see your mailbox quarantine on the left, but the message you need to manage will be on the right side of the screen, as shown in the screenshot below.

Note: after clicking 'review', if you get a message that states you do not have authorization, just click release on the notification message instead.

If you regularly send any of the file types below, your message will be blocked. Instead, you will need to use a cloud storage solution such as OneDrive or Box to share the file.

Blocked file types are:

.ace
.ani
.app
.docm
.exe
.jar
.reg
.scr
.vbe
.vbs