Technologies, tools, and online resources that are not officially supported by USF may be employed by any faculty member, but instructors must serve as their own tech-support for the tools (unless the tools have their own third-party support structure). ATLE personnel can consult with you to brainstorm alternatives and workarounds if the primary tool isn't functioning.
Should you have a technology problem in a classroom, please contact the Classroom Support Helpline at (813) 974-2382 (or you can use the Help button on the LCD Control Panel, located on the Teaching Station). If we aren't able to assist you over the phone, a technician will be deployed to your classroom right away. Hours are as follows:
- Monday-Thursday: 7:30 a.m.-10:00 p.m.
- Fridays: 7:30 a.m.-6:00 p.m.
- Saturdays: 9:00 a.m.-5:00 p.m.
Assistance with Face-to-Face Courses
For assistance with pedagogy and course design/development for Face-to-Face (or 50/50 hybrid) classes, contact the Academy for Teaching and Learning Excellence (firstname.lastname@example.org; 813-974-1841).
Assistance with Fully Online Courses