Rick Kelso is an instructor in the marketing department, where he teaches the strategic management capstone course for graduating seniors. He has also taught eleven undergraduate and graduate management courses at USF, and is a recipient of the university-wide Outstanding Undergraduate Teaching Award.
His research interests include organizational debureaucratization, service quality improvement, and leadership coaching.
Kelso holds a BS from the University of Florida, and both an MBA and PhD from USF. He has also taught at Florida Southern College and USF Polytechnic, where he was recognized with an Outstanding Faculty Award. He worked previously in mainframe sales with IBM and consultative sales in the training and development field with Achieve Global and Development Dimensions International before starting his own executive recruiting firm.
- GEB 4890 Strategic Management
- Kelso, Richard S. (2016). "Organizational Change: The Service Quality Approach," Leadership & Organizational Management Journal: Critical Thinking Series.
- Kelso, Richard S. (2015). "Service Measurement Initiatives: Institutional Effectiveness Efforts in Higher Education," Leadership & Organizational Management Journal.
- Balfour, Alan, & Kelso, Richard S. (2013). "Inadequate Customer Protections in Disputes with Providers of Professional Services: An Assessment of the Lawyer Discipline System in Florida," Ethics and Critical Thinking Journal.
- Kelso, Richard S. (2012). "Origins of the Service Quality Evolution: From Industry to Academia," Global Education Journal.
At USF, Kelso serves as the co-chair of the intercollegiate, graduate, and undergraduate Muma College of Business case competitions, as the faculty advisor for Delta Sigma Pi - Theta Phi business fraternity, and as a committee member on the Undergraduate Policy Committee.