About Us

IT Help Desk


The Information Technology Helpdesk offers help services accessible via phone, Internet, email, or in person. The Help Desk provide support for MyUSF, student email accounts, connecting from home to the USF libraries, and work orders. Phone support is available 24 hours a day, 7 days a week.

Contact Us

Contact the Help Desk 24/7 by phone by calling (813) 974-1222, or by emailing help@usf.edu. Visit the Help Desk at the Tampa campus Library, LIB 117.

ServiceNow Signon

Login to ServiceNow to search the online knowledge base, chat with the IT Help Desk, submit or check the status of your current requests.

During Holiday Hours

The IT Help Desk will remain open for support 24/7. Limited staff and resources will be answering calls and monitoring emails during this time. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.