Services

Automatic Call Distribution

With ACD, calls to a main department number can be automatically distributed to various team members. Team members can login and logout of the ACD group as needed. Calls can be distributed uniformly so that each member receives the same amount of calls each day or to a primary answering point with overflow calls distributed to backup team members.

Service Charge: $10/month. Installation programming charges are billed at a rate of $50/hour.

Service Request Form Required: This service requires the submission of a Services Request form. The completed form may be faxed to 813-974-5140 or mailed to the Tampa Campus, building SVC 4010.

Service Coordinator: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at 813-974-1222.

Service Level: Installation will take place within five business days depending on the size and complexity of the ACD.