Call processing based on pre-determined criteria (time-of-day, call volume, agent
availability, and other useful options).
Service Charge: $10/month. Installation programming charges are calculated at a rate of $50/hour.
Service Request Form Required: This service requires the submission of a Services Request Form. The completed form may be faxed to 813-974-5140 or mailed to the Tampa Campus, building SVC 4010.
Service Coordinator: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at 813-974-1222.