Office 365

Known Issues

Known issues related to the Outlook 365 migration are outlined below, along with any workarounds available.

Sorted Address Lists

Sorted address list views that were available when using Exchange on-premise, are not available in Office 365.  If you miss the sorted address list view, there is a work-around.  If you click on the Address Book, then click on Advanced Find.  Enter the correct Department Name in that field on the search form, and click OK.  The address book will be searched, and all objects matching the Department Name entered will be displayed. 

Calendar Delegation

Calendar and mailbox delegation cannot be done between a user that is on Office 365, and a user that is using Exchange 2007 or Exchange 2010 "on premise".  Calendars can be shared so that others can view free/busy time, or meeting details on your calendar, but edit permissions cannot be assigned.  To grant view only permissions to a calendar on Office 365 with a user that is using on premise Exchange, use the Share Calendar function.  Assigning permissions in the properties of your calendar is no longer supported.


Many of our users have permissions to send email for another user or mailbox.  This is true for many of our shared mailboxes, as well as managers that have delegated this ability to their assistants.  In order for send as permissions to work using the same Outlook profile, both mailboxes must be either on premise, or in Office 365.  If the mailboxes cannot be hosted on the same system, the supported work around is to open the other mailbox in a separate Outlook profile.

Previously you may have been able to Send As another account, and have the email sent from that account filed in the Sent Items for that account, rather than your own.  This functionality was achieved using a "registry hack" that forced Outlook to work in a way that is not supported by Microsoft.  The registry hack does not work with Outlook 2013, or the latest version of Exchange.  To achieve the same results, you will need to open the account that you are sending from in a separate Outlook profile.

Student Access to Shared Mailboxes

Many student workers access departmental shared mailboxes using their own ID and password, without having an Exchange mailbox of their own.  These students use their student Gmail account for email, but can open a shared mailbox in OWA or an Outlook profile to perform tasks as required by the department.  Unfortunately, that is not possible using Office 365.  There are two ways that we can help you with this issue:

  1. If the students are the only ones that need permissions on the shared mailbox, we can leave the mailbox on premise, and not migrate it to Office 365.  This option works best if the student is the only one that needs edit or send as permissions on the mailbox.  Users that have migrated to Office 365 can be granted edit or send as permissions for that mailbox, but would be required to open that mailbox in a separate Outlook profile to edit calendar entries, or send email as that mailbox.
  2. We can create an Office 365 mailbox for the student that will allow them to have edit permissions on the shared mailbox calendar, and send as permissions on the mailbox.  Use of this option does mean that the student will have two entries in the Global Address List, and they should be mindful to check both their staff and student mailboxes for important email.  The student should verify that their preferred email address is selected in Canvas, so that course related email is going to the correct address.  We can also set a forward on the staff email account, so that all email goes to their student mailbox.

Accessing Additional Mailboxes

If you use your Outlook desktop client to access shared mailboxes, you will need to remove them and then re-add them after your email account has moved to Outlook 365.  Instructions for doing so are provided below.

How do I remove a mailbox folder from my Outlook client?

1. Open Outlook and click on the File tab.
Outlook File tab

2. Click the Account Settings button and select Account Settings... from the menu that appears.
Account Settings

3. In the Account Settings window that appears click your Microsoft Exchange account and then click the Change... button.
Account Settings dialog

4. The Change Account window will appear. Click the More Settings... button.
click "More Settings"

5. The Microsoft Exchange window will appear. Click the Advanced tab.
click the "Advanced" tab

6. In the Mailboxes section of the window under the heading "Open these additional mailboxes:" you will see the additional mailboxes that your account is currently opening. Click on the one that you want to remove and then click the Remove button.
selecting a mailbox

7. When prompted "Are you sure you want to remove this mailbox?" click the Yes button.
Confirmation dialog

8. Click the OK button on the Microsoft Exchange window.
9. Click the Next button on the Change Account window.
10. Click the Finish button.
11. Click the Close button on the Account Settings window.