Create An Online USR (User Service Request)
User Service Requests (USRs) are requests by university community
members for development or modifications to USF’s Enterprise
Business Systems (EBS). The review, approval, prioritization and
implementation of USRs follow a prescribed process involving the
Functional Project Manager (FPM) for the applicable system, the
Director’s Group (DG) for the applicable system and the EBS Council.
A
request for changes, modifications or additions to any of the
Enterprise Business Systems can be done by a university community
member/user online using the
Online User Service Request form. The user should
include as much information and research to:
·
Demonstrate that a problem or issue exists
·
Provide a reason or justification that something needs to be done
to resolve the problem or issue
·
Either provide a solution or seek assistance for a solution
·
Indicate whether or not request will be a custom modification to a
system
Once submitted, the request will be routed to the relevant
Functional Project Manager for initial assessment and review. The
FPM may ask for additional information and a user may check the
status of their request at any time using the
Online User Service Request Status.
Please contact
Gail Evans
for any information on the OASIS
USR process or if you need assistance with submitting an Online USR.
