Academic Knowledge Management (AKM) in the Office of Decision Support (ODS) works collaboratively with various stakeholders to enhance the functionality of multiple systems within USF, such as the Student Information System (Banner), Customer Relationship Management System (CampusNexus CRM), and Web Reporting System (WRS). Although AKM works together holistically to deliver analysis, strategic support and report preparation, there are three specialized teams supporting each system.
Institutional Effectiveness & Planning (IE&P) facilitates internally-focused assessment and externally-focused benchmarking to enhance evidence-based planning. IE&P collects performance data using surveys, course evaluations, and national and international databases; provides guidance about performance metrics, including university rankings; supports the development and review of academic programs; and provides leadership on USF Tampa’s accreditation requirements.
Institutional Research & Analysis (IR&A) provides system-wide support by providing comprehensive information about the University of South Florida. Our goal is to collect, analyze and disseminate data for use in institutional planning, policy development, governmental reporting and strategic decision-making processes. Our values are to provide quality services to our community by applying best practices in research and data management to ensure data integrity and accuracy in reporting.