Policies & Fees
|Half Day||Full Day|
Challenge Course Policies
Charge and Payment: Groups will be charged based on the final participant number indicated on the reservation. Final numbers are confirmed two weeks prior to the program date. After the event, an invoice will be created and sent to the group. Payment is due upon receipt of the invoice.
Changes: Changes to the number of participants attending the program will be honored up to two weeks prior to the program date. Groups will still be charged the original reservation price if there are any attendance changes within that two week window.
Cancellation Fees: If the group needs to cancel, please notify us at least two weeks before your event to avoid being charged. Cancellations received five to 10 business days prior to the start date will be charged $150. Cancellations five business days or less will be charged the full price.
Cancellation due to weather: We are an outdoor recreation facility; therefore, we operate programs during rain, heat, and cold. However, we will not continue if thunder or lightning are present. Thunderstorms are common in Florida especially in the summer months in the afternoon; please plan your program times accordingly. If a program must be canceled due to hurricanes, tropical storms, or violent weather. every effort will be made to reschedule the event. If not a full refund will be issued. Groups that complete 75% of their program prior to violent weather will not receive a refund. Groups that complete 50% will be rescheduled for the second half or they will be charged a half day rate.
Group Coordinator: A group contact or coordinator must be established by the group. The coordinator is responsible for ensuring the group is properly informed and ready for the day's events. In addition, the coordinator is responsible for distributing and collecting the waivers prior to the program date. Any participants with medical concerns are encouraged to visit their doctor prior to their day at the challenge course.
Delinquent Accounts: The University is directed to exert every effort to collect all delinquent accounts. Collection efforts may include the employment of the services of a collection agency. All cost, expenses, reasonable attorney's fees and/or collection fees in the collection of an outstanding charge may be passed on to the debtor.