Rick Kelso

Rick Kelso

Room: BSN 3525
Phone: (813) 974-6004
Fax: (813) 905-6175

Rick Kelso is an instructor in the Marketing Department, where he teaches the strategic management capstone course for graduating seniors at the Muma College of Business. He has also taught a variety of undergraduate and graduate management courses and is a recipient of the university-wide Outstanding Undergraduate Teaching Award.

His research interests include organizational debureaucratization, service-quality improvement and leadership coaching. He has taught at Florida Southern College and USF Polytechnic, where he was recognized with an Outstanding Faculty Award. He worked previously in mainframe sales with IBM and consultative sales in the training and development field with Achieve Global and Development Dimensions International before starting his own executive recruiting firm.

Kelso earned a PhD and an MBA from USF and holds a bachelor's degree the University of Florida.


  • GEB 4890 Strategic Management

Recent Research

  • Kelso, Richard S., (2017), "The Impact of the Morrill Act on the Evolution of U.S. Liberal Arts Education," Insights to a Changing World Journal: Critical Thinking Series.
  • Kelso, Richard S., (2016), "Organizational Change: The Service Quality Approach," Leadership & Organizational Management Journal: Critical Thinking Series.
  • Kelso, Richard S., (2015), "Service Measurement Initiatives: Institutional Effectiveness Efforts in Higher Education," Leadership & Organizational Management Journal.
  • Balfour, Alan, & Kelso, Richard S., (2013), "Inadequate Customer Protections in Disputes with Providers of Professional Services: An Assessment of the Lawyer Discipline System in Florida," Ethics and Critical Thinking Journal.
  • Kelso, Richard S., (2012), "Origins of the Service Quality Evolution: From Industry to Academia," Global Education Journal.


  • Co-chair, intercollegiate, graduate, and undergraduate Muma College of Business case competitions
  • Faculty adviser, Delta Sigma Pi - Theta Phi business fraternity
  • Member, Muma College of Business Undergraduate Policy Committee
  • Member, Muma College of Business Marketing Department Student Success Committee
  • Judge, Muma College of Business Ethics Initiative Scholarship Committee