USF Housing Isolation FAQ:
Click here to view frequently asked questions regarding USF Housing's COVID-19 isolation protocol.
General USF Updates:
Click here for USF updates, frequently asked questions and resources regarding Coronavirus (COVID-19).
Previous Housing Updates
The following message was sent to incoming Fall 2020 residents:
We are very excited to welcome you to campus this fall! In a message to students yesterday, USF shared the university’s commitment to creating an environment that gives students more options than ever, so that each student can create the semester that fits best with their wishes, their schedule, their lifestyle and their living preferences.
To align with this goal and support students’ preferences to arrive to campus early and avoid crowds, Housing is waiving early arrival fees for residents who choose a move-in appointment between August 16 - 20. Therefore, no residents arriving during Grand Opening Week (August 16 - 23) will be charged early arrival fees.
If you have already selected a later move-in appointment to avoid the early arrival fee, please consider selecting an earlier time by re-submitting the form in the housing portal based on this announcement. Choosing an earlier arrival date will support a move-in experience aligned with CDC’s social distancing guidelines. We appreciate your consideration.
Please contact the housing office at email@example.com if you have any questions.
USF Housing & Residential Education
This week the Florida Board of Governors approved the University of South Florida’s
reopening plan for the fall. We know that students and families have been anxious
to get more detail and you can view the university’s full plan here.
Thank you for the feedback on the student housing policies for the 2020-21 academic year that we recently shared with you. We understand your concerns and we are listening. Today we would like to provide an update and further explain our approach in order to help you make informed decisions.
Based upon the information available at this time, we fully expect to keep the residence halls open for the entire fall and spring semesters.
You may recall that when we transitioned classes online this past spring, USF’s campuses did not close and residence halls remained open for students who needed to stay. For the 2020-2021 academic year, if the university must transition all classes online, we again intend to keep the residence halls open. In fact, we are even better positioned than Spring 2020 to keep the residence halls open for the upcoming academic year with enhanced cleaning protocols, changes to the physical environment, a robust educational campaign, dedicated isolation spaces, and other measures in place to align with CDC guidelines to mitigate the spread of the virus. If the residence halls remain open and a student chooses to leave, they will be responsible for the duration of their housing agreement.
In the recent addendum to the USF Student Housing Agreement, we shared that residents have until July 1 to cancel their housing agreement with no financial penalty. We now know that class schedules may not be available until the end of the third week in July. We also understand class format may impact a student’s decision on whether they choose to live on campus. Therefore, we will waive the $1,000 cancellation fee for anyone who finds out or selects after July 1 that all of their classes for the fall semester will be online.
Students who find themselves in this situation after July 1 should submit a cancellation request in the housing portal on the Tampa campus or via a cancellation form for the St. Petersburg campus by August 1, indicating “All online classes” as the reason. All of the student's classes need to be online to be eligible.
We are providing this additional flexibility and updated information to help you and your families make decisions that are in your best interest. We hope that you continue to live on-campus and be part of a community focused on student support and academic success.
We are here to answer your questions and walk you through your options so you can make the best decision for your circumstance. Please contact our team via e-mail at firstname.lastname@example.org for any assistance.
We would also encourage you to take a moment and read the helpful FAQ posted here.
The following message was e-mailed to residents who have items remaining in their room and have not completed a check-out. This does not apply to those with vacated rooms or to those approved to remain on campus for the summer term.
As we come to the final stages of Spring 2020 move-out, our records indicate that while we have contacted you numerous times you have not returned to campus to retrieve your belongings or checked-out. If you believe you have received this notification in error and have previously removed all belongings from your room, please email us at email@example.com so we may update your records.
While we recognize some residents have been unable to return to campus due to ongoing travel restrictions or the ability to secure a proxy to complete move-out on their behalf, the University must move forward and urge you to make arrangements to retrieve your belongings and return your keys by June 30, 2020.
In order to support students who may need an alternative, USF Housing & Residential Education (HRE), is offering a Pack, Ship and/or Store service through third-party vendors. USF HRE has partnered with two university-approved vendors for residents and their families to directly arrange packing, storing, shipping and/or delivery options of their remaining belongings.
Starting Friday, June 19, move-out options will be as follows:
Option 1 - Schedule an appointment time for yourself or individual proxy, to remove all belongings from your room. Remaining appointments are as follows:
Dates: June 18-19, June 22-26, June 29-30
Times: 8:30-10:30am, 11:00am-1:00pm, 1:30-3:30pm
These will be the last dates and times offered to residents to move-out.
Appointments can be made by contacting firstname.lastname@example.org. Please include your Name, UID#, Building, Room#, Move-out Date & Time. If you are using a proxy to remove your belongings, please include your Proxy’s Name, Phone # and relationship to you.
Please Note: If you lived in a Traditional, Suite or Apartment with other residents and they have not moved out, we require your roommate(s) to provide us with an email, giving your proxy permission to enter your space and retrieve your belongings. Roommates must email email@example.com from their usf.edu email address and include their name, UID#, and include the following statement: I (name of Roommate) agree to allow (your name) to send a proxy in to our space to move out their belongings.
Once all information is received by Housing, an email approval will be sent to the resident with additional move-out instructions.
Option 2 - Moving Companies
Starting Friday, June 19, residents will be able to contact the approved moving companies directly to arrange a moving appointment, billing, and the option of storage, shipping and/or delivery of their items. Each moving company will only accept appointments up until June 30. Moving companies will be on campus July 6-10 to move residents’ belongings. The average costs will range from $200-$600 depending on requested services.
Approved Moving Companies:
It is your responsibility to return to campus to retrieve your personal belongings or make arrangements with one of our approved moving vendors as soon as possible. You will not have the option of leaving your belongings in your current space even if returning to campus in the Fall and must make arrangements to remove all of your belongings. It is critical, to clear the rooms in order for each room to be deep cleaned and sanitized prior to the Fall 2020 resident move-in.
Please note, failure in making the necessary arrangements by June 30, will prompt immediate action with the removal, storage or possible disposal of all remaining items. Any fees incurred with this process will be charged to the resident’s account.
If you have moved out and have not returned your keys, please email us at firstname.lastname@example.org. In addition, please follow the instructions below to mail your keys back to campus as soon as possible to avoid any possible lost/missing key fees.
Please mail all keys to the following address and be sure to obtain a tracking number from your shipping carrier and use a padded envelope.
University of South Florida
Housing & Residential Education
Attn: Housing Services
4202 E Fowler Ave, RAR 229
Tampa, FL 33620
We would like to take the opportunity to thank you for your continued cooperation and patience as we work together in providing you the best available options, while ensuring your health and safety.
If you have any questions or concerns, please do not hesitate to contact us via email at email@example.com.
As you know, we are living in unique and unprecedented times. The health, safety and welfare of our entire community is the University of South Florida’s top priority. As such, we are preparing diligently for the 2020-2021 school year. USF continues to work on finalizing plans for the fall semester, including measures designed to help mitigate the possible spread of the virus, and we will share more details prior to move-in. We believe reducing the risk of COVID-19 is the shared responsibility of every member of our community, including our residential students.
USF values the on-campus residential experience for student success and acknowledges the increased risk associated with community living. We are committed to supporting our students in their return to campus with the changes recommended by health and safety standards and guidance for community living due to COVID-19.
We are issuing an Addendum to the USF Student Housing Agreement to provide you with greater detail about how these changes may impact your residential experience in the coming year. You can find this document linked here. Please take the time to carefully review each item to make an informed decision about living in residential housing for the 2020-2021 school year.
If you decline to accept the terms of the Addendum, you may opt out of living on-campus for the 2020-21 academic year and will have until July 1, 2020 to submit a cancellation request in the housing portal with no cancellation penalty.
If you understand and agree to comply with these expectations, no additional action is necessary. If no cancellation request is received by July 1, 2020, you agree to the terms of this Addendum in addition to the USF Student Housing Agreement.
There may be additional modifications needed as the year progresses and we track the impact of COVID-19 on our residential community and campus. As always, we will endeavor to update you with timely information about specific health and safety guidance important for our residential community.
FREQUENTLY ASKED QUESTIONS
Please visit the 2020-2021 Student Housing Agreement Addendum FAQ page for answers to common questions regarding the addendum.
If you have additional questions, please e-mail our office at firstname.lastname@example.org.
On Wednesday, May 27 USF President Currall shared an update regarding the academic calendar for the Fall 2020 semester. The update shares that after the Thanksgiving break, all classes and final exams will be delivered in a quality online format. As part of the university’s ongoing efforts to help mitigate the spread of COVID-19, these modifications are intended to avoid potentially thousands of students, faculty and staff from returning to our campuses after traveling for the holiday. Please read the entire update here.
Housing agreement dates and rates will not be impacted by this decision. Residence halls and dining options will remain open after Thanksgiving break for residents who need access until the end of the fall semester. This period of time is included in the housing agreement; therefore, no extra charges or refunds will apply. Break stay options will be available to residents assigned to Holly and Magnolia apartments, Poplar Hall and Horizon Hall in the fall who need to stay on campus through winter break (Dec. 11 – Jan. 8). An additional charge will apply for break stay and rates will be available on our website later in the summer.
Please e-mail Housing & Residential Education at email@example.com with any questions.
On April 3, USF Housing & Residential Education (HRE) announced that there would be no housing offered for Summer Housing terms A, AB, and C. This announcement stated that HRE would re-evaluate the feasibility of offering limited on-campus housing options for the Summer B term. Given the extended move-out process for our spring 2020 residents, HRE has determined on-campus housing will not be offered for the Summer B term.
HRE posted a credit for the application fees for students who applied for the Summer A, AB, and C terms. For students who applied for Summer B housing, HRE placed their application on hold in case on-campus housing became an option. HRE will now credit the application fees for students who applied for the Summer B term. Please note, any existing outstanding charges on a student account may impact their summer application refund.
Thank you for your patience and understanding as we work to provide a safe and successful move-out for our spring 2020 residents and prepare for the fall 2020 opening of the halls.
Please e-mail firstname.lastname@example.org with any questions.
We appreciate your patience as we coordinate your safe return to campus to retrieve your belongings. We are currently adhering to the “Stay at Home” Order (Executive Order number 20-91) directed by Governor Ron DeSantis earlier this month. This order limits activity to essential services and activities during the COVID-19 emergency through April 30. Once this directive is lifted, we will re-open the move-out sign up form for you to select a new date and time to return to campus to move out your belongings. At this time, we anticipate the move-out process will begin in mid-May and continue into June.
Here are some reminders regarding your move out process:
Necessary card access will be granted to residents during their approved move-out
date and timeframe.
To minimize crowds, residents can bring no more than two people to assist with their move-out and will have two hours to complete the express checkout. No children or pets permitted (certified service animals are allowed).
Residents are asked to follow CDC guidelines when moving out including bringing and wearing personal protective equipment (face masks/gloves), practicing social distancing and frequently washing their hands.
Update your forwarding address in the Housing Portal and contact any pending deliveries with your updated delivery address. This includes updating your default address in Amazon. To access the mail forwarding form in the Housing Portal, choose My Account, My Profile, and choose Mail Forwarding Information.
We will send you more details on the move-out process as soon as we receive clearance from our local, state, and federal officials.
Please note that in order to maintain the health and safety of the facilities and residents, we will conduct walk-throughs of every room and dispose of trash and perishable food from all refrigerators, including personal mini-fridges, as appropriate. This will minimize any potential risk for the food to attract insects or rodents.
Thank you for your patience as we work to provide a safe move out process for you. USF Housing & Residential Education’s highest priority is the health and safety of our residents, and we are making every effort to support you. We look forward to having you back on campus at USF in the future. Please contact us at email@example.com with any questions or concerns.
In response to multiple questions regarding the Housing and Dining credits and refunds, we would like to provide some clarity regarding the process. We have noted several questions emailed or posted in social media platforms about the Housing and Dining credits and refund process. As indicated in the original notice, it will take at least two weeks to get through 6,000+ accounts. If you have not yet received a refund, please wait until the end of April before contacting Student Financial Services. They are working as quickly as they can to process all refunds. In the meantime, please see additional information below to explain activity students may see on their OASIS account.
How can I see any refund or credit owed to me?
1. Log in to MyUSF
2. Under My Resources, select Oasis (Student)
3. Select “Student” Tab
4. Select “Tuition and Fees”
5. Select “View My Account by Term" (includes Florida Prepaid memo items)
6. Select “Spring 2020” from the drop-down menu and hit “Submit”
What will my housing credit look like in OASIS?
Any housing credits owed to you will appear with a detail code “HCOV” and the description “Student Housing Support.” This will appear as a negative charge (which indicates a credit). The housing credit is based upon 46 nights multiplied by the daily rate for the particular room type for the resident. This will be different for every student depending on the building and room type. You can see a list of hall rates to determine the daily rate for your residence hall on this page.
What will my dining credit look like in OASIS?
You may also see a detail code “MCOV” with a description “Student Housing Food Service Support.” This will appear as a negative charge (which indicates a credit). Meal plan credits were calculated based upon unused meals for March 23 – May 8, plus any unused dining dollars for the spring semester. The amount of this credit will be different for everyone. If a student used their meal plan after March 23, the credits will be posted to the student’s OASIS account by Monday, April 20, if not sooner.
What will my refund look like in OASIS?
Once you have logged into OASIS, as shown above, you will see the type of refund you were issued. The description will be either “Direct Deposit” or “Check”. This will appear as a charge when a disbursement to the student has been made. This amount should equal the total of the “HCOV” and “MCOV” amounts less any existing balance on the student account. This “charge” zeros out the credit on the account indicating the money has been disbursed. Direct deposit refunds are processed automatically on a nightly basis. Physical checks are issued once a week on Thursdays after the account has been manually reviewed. If an account is back to zero (and not showing a credit as a negative number), then a refund has been issued. Please note, for direct deposit refunds it may take several days for the money to be processed by individual banks and show up in your personal account.
Please keep in mind: refunds are manually processed each day in batches, but it will take at least two weeks to get through 6,000+ accounts. If you have not yet received a refund, please wait until the end of the month before contacting Financial Services. They are working as quickly as they can to process all refunds.
How is my refund disbursement affected by financial aid and/or other forms of payment?
When financial aid or a payment is posted to a student’s account, tuition and fees are paid first, followed by housing and then dining.
If financial aid was used to pay for housing or dining charges, the refund will be automatically processed. If another source (cash, check, 529 accounts, etc.) was used to pay for housing or dining charges, then the account will need to be examined and the balance of the credit will be refunded and disbursed separately.
Because of this, a single student could see multiple disbursements over the two-week processing period depending on the form of payment used for different charges. For example, if BOTH financial aid and another source (cash, check, 529 accounts, etc.) were used to pay for a housing charge, those amounts may be refunded separately.
I haven’t received my refund yet. What should I do?
Refunds are manually processed each day in batches, but it will take at least two weeks to get through 6,000+ accounts. If you have not yet received a refund, please wait until the end of April before contacting Student Financial Services. They are working as quickly as they can to process all refunds.
If at the end of April, a student has not received the refund they were expecting or if they have additional questions, please contact COVIDSFS@usf.edu. Please note that USF is not able to discuss a student’s financial account with anyone but the student without a signed FERPA waiver on file.