USF Housing COVID-19 Isolation FAQ
USF is committed to promoting the health and well-being of our students, faculty and employees, ensuring timely access to medical care, vaccination information and other resources to protect our campus communities.
Preparing to Relocate to an Isolation Space
- The student will be contacted by Student Health Services.
Should a residential student need to isolate (due to positive COVID-19 test, illness/symptoms, or while awaiting a COVID-19 test result) they will be given direction from Student Health Services on the protocols in place. They will be advised to go home if safe to do so. If that is not possible, the resident will be relocated to a designated USF isolation space.
- If they plan to isolate on campus, the student will receive a phone call and email
from the COVID Care Team with further instructions.
Students will receive a phone call from the COVID Care Team with instructions about how to prepare and move into their isolation space. Students will also receive an isolation information packet at their USF email prior to their check-in. This packet outlines what students should expect while isolating and provides useful resources for their stay. This email will also include a dining contact number and contact information for their assigned Care Team member. Students will be required to participate in USF Dining’s meal delivery service while in isolation.
To ensure that students are prepared in the event that they are required to isolate on campus, we recommend that residents prepare a “Go Bag” with essential supplies and items that will make them more comfortable while in an isolation space for up to 14 days. A packing list can be found below, under "What should a student pack if they are relocating to an isolation space?"
We also recommend that students and families discuss their communication expectations of each other in the event that a student is required to isolate. We understand that this can be a stressful situation for both families and students, and having a regular communication schedule (for example, a daily text, call or video chat) can help alleviate some of that stress.
If parents or families need further support, please contact Parent and Family Engagement by completing this intake form.
The following items are provided in USF’s on campus isolation facility: a microwave/refrigerator/freezer combo unit, toilet paper, trash bags, disposable sheets, a shower curtain, and a food starter package that includes food staples, beverages and snacks.
- Comfortable clothes and shoes for 14 days
- Prescription and over-the-counter medication for at least 14 days
- Bedding and linens (blankets, pillow, and towel(s) for showering and drying hands)
- Personal snacks, food, water, beverages
- Personal items (wallet/purse, credit card, cash, passport or state ID)
- USF student ID
- Residence hall room/apartment keys
- Toiletries (shampoo/conditioner, body soap/wash, hand soap, toothbrush, toothpaste, dental floss, razors, shaving cream, deodorant, lotion, feminine hygiene products, hair supplies/hair dryer, etc.)
- Eye care items (contacts, contact solution, glasses)
- Academic supplies (textbooks, school supplies, laptop/tablet/desktop computer, device chargers, notebooks, pens, highlighters, etc.)
- Entertainment and exercise materials (books, magazines, yoga mat, etc.)
- Additional masks and/or face coverings, hand sanitizer, cleaning supplies (including disinfecting wipes/spray)
- Flu Care Kit (tissues, cough medicine, cough drops, thermometer, Tylenol/Ibuprofen, etc.)
- Reusable water bottle
- Laundry detergent (for use in room only)
Students will not be allowed back into their on-campus space until they are cleared to return. No personal items will be retrieved for them after they have moved into their isolation space. Students are encouraged to double check that all of their daily personal, professional, and academic needs are met with the items they bring into isolation. To adhere to the isolation protocols for the safety of the community, students may arrange for limited deliveries of packages received at the Mail Center. Detailed instruction on how to arrange for deliveries is included in their isolation instructions. No outside food deliveries are permitted.
Student Support While in Isolation
General Support and Preparation
A student going into isolation will receive a phone call from the COVID Care Team with instructions about how to prepare and move into the isolation spaces. Students will also receive an isolation information packet at their USF email prior to their check-in. This packet outlines what students should expect while isolating and provides useful resources for their stay. A direct contact number for USF Dining is provided to address any special dietary needs. Students are provided an on-call number to use for urgent needs not addressed by their COVID Care Team member or Dining.
Students in isolation are assigned a COVID Care Team point of contact, a USF staff member, to support them during their stay. The staff member will check in with the student within 24 hours of their arrival in the isolation space and will continue to touch base frequently to assess their needs and provide support. If there are any concerns with the student’s isolation experience, their COVID Care Team member will be available to support them. The frequency of meeting with their COVID Care Team member is set by the student based on their expressed needs.
In addition, a Student Health Services liaison will connect with the student as needed to assess their physical and emotional health. Students are encouraged to schedule a tele-health appointment if their health declines or they have medical questions.
Telehealth general medical services for students are covered by your USF tuition, and there is no additional cost for telehealth appointments while students are in isolation. We encourage all students to fully utilize these services. Mental health services are also available to students through telehealth and fully covered by your tuition. You can learn more about mental health resources here.
Students will be required to participate in USF Dining’s meal delivery service while in isolation. This service includes one daily meal delivery that typically occurs between 4 - 6 p.m. Two meals (lunch and dinner) are included in this delivery. Breakfast is not included. Students can request breakfast be included in their daily delivery free of charge by contacting USF Dining via the contact number provided in the student’s arrival email. The weekly Isolation Dining menu can be found on this page.
A microwave/freezer/refrigerator combo unit is located in every bedroom for student use. Upon arrival at their isolation space, students receive a starter package that includes a grocery bag containing food, beverages and snacks. A frozen dinner will also be placed in the freezer. This is available in the event that a student arrives after the daily meal delivery.
Vegan and gluten-free options are available. Students can address any dietary or general food needs or restrictions via the contact number for USF Dining that is provided in their arrival email. Students indicating a dietary restriction or allergy will have an intake meeting with a member of dining within 24 hours of their arrival. If the student does not have a meal plan, a daily charge of $20 will be placed on their OASIS account. No outside meal deliveries are permitted.
Guidelines and Expectations
If the class in online, the student should continue to going to classes online. If the class is face to face, the student should contact their instructor to let them know that SHS has informed them they cannot come to class for about 10 days. They should work with classmates and the instructor to try to stay up to date with course materials.
It is likely a resident in isolation will share a room and suite with others in isolation.
Trash will be picked up from outside the student's room on Monday, Wednesday and Friday mornings. The student should place a tied trash bag in the hallway no later than 8 a.m. on those days. Replacement bags will be placed on doorknobs as needed.
Students can request to receive packages while in their isolation space. This includes packages sent in the mail by friends or family members, items ordered online, and local personal deliveries.
Package Delivery Process: Mail Pieces
Any packages should be sent to a student’s standard campus mailing address. Once the package arrives and has been logged in at the Mail Center, the student will receive a text message notification. To request that the package be delivered to their isolation space, students should email email@example.com from their USF email account with authorization to release the mail to our team for delivery. The package will be placed outside the door of the isolation room at the end of the business day, Monday through Friday.
Package Delivery Process: Local Personal Deliveries
Personal deliveries by friends and family can also be accommodated. Students should contact firstname.lastname@example.org to arrange this and provide information on what will be in the package, who will be making the delivery, and when the delivery is expected. If approved, the items must be in a sealed box with the resident’s name clearly marked on it. Please do not include perishable items or prepared food for health and safety reasons. Package drop-offs will be accepted at the North Campus Mail Center in Holly H during operating hours (Monday – Friday, 10 a.m. – 7 p.m. and Saturday, 12 - 3 p.m.). All packages must be completely sealed and should not contain perishable food items. The package will be placed outside the door of the isolation room at the end of the business day, Monday through Friday.
To provide the safest environment possible, no other outside deliveries are permitted to students in isolation. This includes outside food delivery services. Students should communicate any unmet need to their assigned COVID Care Team member.
USF considers the student the primary contact for University communications and notifications. USF staff will encourage students to notify their family and support networks of their move into isolation. Students will be provided a packet of information when they arrive that can be shared with their outside support networks. Parents or Guardians of minors (students under 18) will be contacted by Student Health Services.
Each isolation space is thoroughly cleaned and disinfected prior to the student's arrival. Before an isolation space is assigned, facilities staff enter the space to perform a disinfecting treatment. The staff will then re-enter to conduct a standard cleaning and room set-up, placing new linens and starter kits in the space.
Students: Residents going into isolation will receive individualized support from the COVID Care Team. If a student has additional questions, please e-mail email@example.com for support.
Families: Families are encouraged to connect with their students directly for additional information. If families need further support, please contact Parent and Family Engagement by completing this intake form.