Fundamentals of Supervision
The Fundamentals of Supervision (FOS) Certificate Program serves to develop basic leadership skills for new and potential managers, as well as experienced managers who seek to refresh their skills.
The FOS Certificate program has transitioned to an online learning format to ensure that supervisors and managers develop leadership competencies at a faster pace and with flexibility to complete the courses anywhere, at any time. There is one course, Performance Management, which must be taken in person. You may register for the classroom course through GEMS, upon completion of the online prerequisite course. Program participants must complete the required nine (9) courses within one year.
The first eight (8) courses may be accessed for free though Lynda.com with your USF NetID. Click here for instructions. To receive credit in GEMS and your FOS certificate, please do the following:
Upon completion of the online courses AND the in-person course, email all eight (8) of your certificates from Lynda.com in one email with your employee number to email@example.com. Your employee number is an 11 digit number beginning with zeroes. You can find your employee number in USF PersonSearch at https://personsearch.it.usf.edu/. After logging in and finding your record, click the green "view" button next to your name to reach the screen with your employee ID.
"All too often, professionals are given the opportunity to take on management responsibilities based on the strength of their technical skills. Managerial roles, however, depend on achieving results through others—which requires a significantly different skill set. In this course, leadership coach Sara Canaday helps you incorporate the right mix of functional and interpersonal skills to meet corporate objectives, build a high-performing team, and expand your impact as a leader. Sara shares how to make the shift to management by gaining insights on your leadership strengths and weaknesses while expanding your perspective to focus on team results. Her key topics include self-awareness, emotional intelligence, communication skills, relationship building, and group motivation." – Description from Lynda.com
Duration 57 minutes
This course has replaced Leadership Foundations. If you have already taken Leadership Foundations, credit will still apply toward the Fundamentals of Supervision Certificate Program through 04/15/2020.
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Transitioning from Technical Professional to Manager
"Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively." – Description from Lynda.com
Duration 52 minutes
This course has replaced Time Management Fundamentals. If you have already taken Time Management Fundamentals, credit will still apply toward the Fundamentals of Supervision Certificate Program through 04/15/2020.
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Improving Your Conflict Competence
"In this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings—turning them into productive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usable framework that will help you lead and participate in meetings large and small and provides insight into how to schedule, conduct, and follow up on meetings with minimum time and maximum results." – Description from Lynda.com
Duration 1 hour 4 minutes
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Leading Productive Meetings
"Discover how to successfully manage multiple generations in the workplace with Christina Schlachter, PhD. Learn about each generation present in today's workforce, from Baby Boomers to Millennials, and figure out what each group wants and needs, and how they like to be managed, developed, and promoted." – Description from Lynda.com
Duration 50 minutes
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Managing Multiple Generations
This course will be a prerequisite for the classroom-based Performance Management course.
"Make performance reviews more useful and motivating and less stressful for both you and your employees. In this course, Todd Dewett, PhD, shows managers how to conduct effective performance reviews, explaining how to set appropriate goals, gather feedback, write the formal review, and conduct effective meetings with employees. He also shows how to build performance review activities into your management style so that the review is no longer a once-yearly conversation." – Description from Lynda.com
Duration 2 hours 20 minutes
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Performance Review Foundations
"Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Instructors Tatiana Kolovou and Brenda Bailey-Hughes introduce the four building blocks of communication—people, message, context, and listening—and show how they apply in different circumstances. Through the use of vignettes and applied tools, the course shows how to build this core competency and communicate in a way that effectively and professionally conveys your message." – Description from Lynda.com
Duration 1 hour 24 minutes
This course has replaced Communication Fundamentals. If you have already taken Communication Fundamentals, credit will still apply toward the Fundamentals of Supervision Certificate Program through 04/15/2020.
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Communication Foundations
"Coaching—like managing—isn't an intuitive skill. It's also not a one-type-fits-all solution. To be effective, managers and leaders need to learn a variety of coaching techniques so that they can cater to the specific needs of individual employees. Executive coach Lisa Gates helps managers and leaders who are struggling with coaching learn the three basic types—coaching to improve performance, develop careers, and encourage high performers—and apply different techniques to get results. She also helps you avoid some of the common coaching traps and develop a coaching habit. The scenarios included with the course help you understand how the lessons play out in the workplace, whether you're coaching to improve customer service, helping an employee make challenging career choices, or navigating conflict with difficult people." – Description from Lynda.com
Duration 1 hour
This course has replaced Coaching and Developing Employees. If you have already taken Coaching and Developing Employees, credit will still apply toward the Fundamentals of Supervision Certificate Program through 04/15/2020.
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Coaching for Results
"Managing a team of people in the workplace requires continuous learning for today's managers and team leaders. Learn how to bring out the best in your team in this course with Kelley School of Business professor and corporate consultant Daisy Lovelace. Daisy explains how to set shared goals, delegate tasks, manage performance, and develop each member of the team by providing feedback and training. Instructor Daisy Lovelace also addresses the challenges and solutions to managing different types of teams: virtual, global, intergenerational, and cross-functional. Plus, find out how to manage difficult behavior and underperformance." – Description from Lynda.com
Duration 1 hour 11 minutes
How to enroll Access this course with your NetID through Lynda.com by clicking the title here: Managing Teams
The Performance Management workshop introduces participants to the process for managing, evaluating, and improving performance with a particular emphasis on USF-specific issues.
Duration 1 hour
Location: SVC 2070 Tampa campus
How to enroll: Enroll in GEMS Self Service
Prerequisites: Performance Review Fundamentals