EAP Tip Sheets: COVID-19
As we work through new challenges with COVID-19, remember that employees have free access to the Employee Assistance Program provided by Magellan Health. Magellan is continually creating tip sheets and public service announcements with helpful information that will be added here.
Magellan continues to respond to state, federal and client mandates and requests concerning the novel coronavirus (COVID-19). Our Employee Assistance Program (EAP) services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak.
Magellan behavioral health providers are being given many options to serve USF employees, and given CMS Medicare and HHS OCR guidance released yesterday* Magellan is implementing the following:
- Permitting all credentialed and contracted providers to conduct telehealth video sessions for all routine EAP services, regardless of their telehealth video certification.
- Assessing the feasibility of offering the Magellan Zoom platform to EAP providers who do not have other Telehealth video capabilities.
- Permitting EAP providers to use Skype, FaceTime and other platforms to conduct telehealth video sessions.
- Allowing EAP providers to conduct telephone-only (no video) sessions if it is impossible for an employee to do a face-to-face telehealth video session.
Magellan will continue to encourage EAP providers to conduct full, HIPAA-compliant telehealth sessions as often as possible. They are covering the alternative approaches to ensure USF employees get the care they need, when they need it. In addition, Magellan will monitor all network providers to ensure compliance and service delivery.
Public Service Announcements
Magellan Healthcare is presenting a series of PSAs with Dr. Carney, chief medical officer. Click below to view these brief and helpful videos.