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Proctorio is an online proctoring solution that helps faculty administer Canvas based quizzes and exams. It offers several features to enhance academic integrity including student identity verification, browser lockdown, and exam monitoring.

Proctorio FAQs

Am I required to use online proctoring?
No. The use of Proctorio is optional for faculty and not required.

What are the requirements for using Proctorio?
Proctorio is a sophisticated solution. Prior to using it please make you do the following:

1. Update your syllabus with the following required Proctorio syllabus statement.

All students must review the syllabus and the requirements including the online terms and video testing requirements to determine if they wish to remain in the course. Enrollment in the course is an agreement to abide by and accept all terms. Any student may elect to drop or withdraw from this course before the end of the drop/add period.

Online exams and quizzes within this course may require online proctoring. Therefore, students will be required to have a webcam (USB or internal) with a microphone when taking an exam or quiz. Students understand that this remote recording device is purchased and controlled by the student and that recordings from any private residence must be done with the permission of any person residing in the residence.

To avoid any concerns in this regard, students should select private spaces for the testing. The University library and other academic sites at the University offer secure private settings for recordings and students with concerns may discuss location of an appropriate space for the recordings with their instructor or advisor.

Students must ensure that any recordings do not invade any third-party privacy rights and accept all responsibility and liability for violations of any third-party privacy concerns.

Students are strictly responsible for ensuring that they take all exams using a reliable computer and high-speed internet connection. Setup information will be provided prior to taking the proctored exam.

For additional information about online proctoring you can visit the online proctoring student FAQ

2. Load the required Proctorio Getting Started Module and Practice Test into your course. This module instrumental in ensuring that students are prepared for online proctoring and will prevent most issues. You can also download this module from Canvas Commons by searching "USF Proctorio." Or, send an email to facultysupport@usf.edu and input "Proctorio module" within the subject line. 

3. Learn about Proctorio by enrolling into our (1hr) fully online, self-paced workshop Online Proctoring with Proctorio or attend one of our live training sessions. If no live sessions are available and you prefer to work with someone you can access our Open Labs

4. Verify with your students that they have access to a computer with the Chrome browser and can download the Proctorio extension. Additionally, if you plan to use any webcam dependent features (ID check or record student) you will need to verify that they have a webcam.

What do my students need for online proctoring?
At a minimum, your students will need a computer with the chrome browser and Proctorio
extension. If you are using "ID verification" or "webcam recording" the students will be required
to have a webcam to take the test. Please note that Proctorio is not mobile compliant so
students cannot take a Proctorio exam through a cell phone, iPad, or any mobile device. 

What if a student does not have a webcam or access to a computer?  
Instructors have the option to exempt a student from a Proctorio exam if necessary. The steps for this are covered within the our workshop, Online Proctoring with Proctorio. Instructors may also setup an exam without webcam dependent settings. This includes features such as browser lockdown, screen recording, and signature verification. Setting up an exam with these options is covered within the Proctorio workshop. 

Does this violate student privacy? 
No. Proctorio strictly adheres to FERPA guidelines and has established a number of provisions to ensure student privacy. Further, Proctorio does not and cannot collect any unencrypted personally identifying information on any user, so there's nothing to give to third parties.

Is it possible for instructors to exempt a student from a Proctorio exam if I feel that it is warranted? 
Yes, you can exempt a student from a Proctorio exam. Instructions on how to do this can be found within the Proctorio workshop.

Is there a limit to how many proctored exams I can conduct?
No. You can conduct as many online proctored exams as required for the course. 

Can I use Proctorio on other types of exam software?
No. Proctorio is limited to USF Canvas created quizzes.     

Where do I go for technical support issues?
Students and faculty can reach Proctorio support via phone (1- 866-948-2039), email support@proctorio.com, or chat with an agent by clicking the Proctorio extension (small sheild of in the upper right of the Chrome browser). Additionally, faculty can ask questions through the Open Labs or reach the USF help desk at 974-1222 or help@usf.edu.


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