About Us

IT Service Desk

Contact us

Contact the IT Service Desk:

  • Phone: 813-974-HELP (4357); Monday - Friday 7:00 a.m. - 10:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.
  • Email: help@usf.edu
  • Chat: by selecting the Chat button on this page; Monday - Friday 8:00 a.m. - 5:00 p.m.
  • Submit a Ticket

Walk up service desks are available at the following locations:

  • MDD (MCOM+ HI), The Well in MDA, MDT; Monday - Friday 8:00 a.m. - 5:00 p.m.
  • Tampa Campus Library; Monday - Thursday 8:00 a.m. - 8:00 p.m., Friday 8:00 a.m. - 6:00 p.m., Saturday 10:00 a.m. - 6:00 p.m., and Sunday 12:00 p.m. - 6:00 p.m.

IT Repair Desk:

  • Our Dell and Apple certified technicians offer professional computer repair services
    Certified technicians will perform warranty repairs on Apple, Dell and Microsoft devices
    for USF and personal devices
  • Hours are Monday, Wednesday, Friday 8:00 a.m. - 12:00 p.m. (appointment required)

Clinical Practice issues (e.g., Epic, clinic technology, UMSA business office technology, patient related issues or requests) should be submitted via one of the following:

  • Phone: 813-974-6288; Monday - Friday 7:00 a.m. - 10:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.
  • Email: clinicalhelpdesk@usf.edu

For self-service you can Search the Knowledgebase.

DURING HOLIDAY HOURS

Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.

ABOUT

The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more.

Incident Service Level Agreements