About Us

IT Service Desk


If you are having a technical issue click the blue chat button below and a computer technician will be available to assist you.

You can also call us (813) 974-HELP (4357) or email help@usf.edu.

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Submit an Issue 

HOURS of operation

  • Blue Chat Button:  Monday - Friday 9:00 a.m. - 5:00 p.m.
  • Remote:  Monday - Friday 7:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m.
  • Phone:  Monday - Friday 7:00 a.m. - 10:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.


Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.


The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more.

Incident Service Level Agreements