IT Service Desk
Clinical Practice Special Note: Effective June 9th, 2021 any issues related to the clinical practice (e.g., Epic, clinic technology, UMSA business office technology, any patient-related issues or requests) should be submitted via one of the following:
- Email firstname.lastname@example.org
- Call (813) 974-6288
Otherwise, please use one of our traditional contact methods:
- Chat by clicking on the blue chat button at the bottom of this page.
- Call (813) 974-HELP (4357)
- Email email@example.com
- Submit an Issue
For self-service you can Search the Knowledgebase.
HOURS of operation
- Blue Chat Button: Monday - Friday 8:00 a.m. - 5:00 p.m.
- Phone: Monday - Friday 7:00 a.m. - 10:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.
DURING HOLIDAY HOURS
Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.
The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more.