About Us

IT Service Desk

About

The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more. Hours of operation: Monday - Friday 7:00 a.m. - 11:00 p.m., Saturday 10:00 a.m. - 6:00 p.m., and Sunday noon - 11:00 p.m.

Contact Us

Contact the Service Desk by Live Online Support at itchat.usf.edu (link below), or emailing help@usf.edu, by visiting the IT Walk-Up service centers at the Tampa Campus Library (LIB 117) and The WELL (MDA 1084), or by calling (813) 974-HELP (4357).

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Login to ServiceNow to search the online knowledge base, submit a new request, or check the status of your current requests.

During Holiday Hours

Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.