About Us

IT Service Desk

Contact us

Clinical Practice Special Note: Effective June 9th, 2021 any issues related to the clinical practice (e.g., Epic, clinic technology, UMSA business office technology, any patient-related issues or requests) should be submitted via one of the following:

Otherwise, please use one of our traditional contact methods:

For self-service you can Search the Knowledgebase.

HOURS of operation

  • Blue Chat Button:  Monday - Friday 8:00 a.m. - 5:00 p.m.
  • Phone:  Monday - Friday 7:00 a.m. - 10:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.

DURING HOLIDAY HOURS

Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.

ABOUT

The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more.

Incident Service Level Agreements