About Us

IT Service Desk


The Information Technology Service Desk offers assistance via phone, Internet, email, or in person. The Service Desk teams provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of Mac OS, connecting remotely to USF resources, enterprise business systems and more. Standard business hours are M-F 8am-5pm.

Contact Us

Contact the Service Desk by Live Online Support at itchat.usf.edu (link to the right), or emailing help@usf.edu, by visiting the IT Walk-Up service centers at the Tampa Campus Library (LIB 117) and The WELL (MDA 1084), or by calling (813) 974-HELP (4357).

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Login to ServiceNow to search the online knowledge base, submit a new request, or check the status of your current requests.

During Holiday Hours

Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.