About Us

IT Service Desk

About

The Information Technology Service Desk offers assistance via phone, internet, email, or in person. The Service Desk team provides support for MyUSF, student email accounts, current supported Microsoft Windows OS, the current three revisions of macOS, connecting remotely to USF resources, enterprise business systems and more. Hours of operation: Monday - Friday 7:00 a.m. - 9:00 p.m., Saturday and Sunday 9:00 a.m. - 6:00 p.m.

Contact Us

If you are having a technical issue with the computer you are currently using, click the Online Technical Support link below and a computer technician will be available to assist you. You can also email help@usf.edu, visit the IT Walk-Up service centers at the Tampa Campus Library (LIB 117) and The WELL (MDA 1084), or call us (813) 974-HELP (4357).

JIRA SERVICE DESK SIGN ON

Login to Jira Service Desk to search the online knowledge base, submit a new request, or check the status of your current requests.

During Holiday Hours

Limited staff and resources will be answering calls and monitoring emails during holiday hours. Please be advised that a reduced response time may occur. Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. Critical issues or outages will be addressed by on-call personnel.