Strategic Goals 1-8

Goal 2: Customer Service

"Establish service management and communication processes that are responsive to our customers and drive increased satisfaction."

Information Technology is a service and support organization that aims to provide excellent levels of customer service for all users of technology within the USF System. By embracing customer service as one of our core values, we will instill a culture that focuses on our customers. We will implement best practice processes and tools to facilitate the goal of increasing our customer satisfaction.

Strategic Initiatives

Achievement of this Goal will be measured by: