Documentation

Clear Browser Cache

BROWSERS / CACHE – COOKIES

Every web browser stores web pages, images and other downloaded content on the computer and speeds up access to sites by loading data from the cache rather than downloading it. You should periodically clear the browsers cache and cookies to allow your browser to function more efficiently.

Since every browser is different, the following sections will outline the steps involved in clearing the cache and cookies for those browsers which have been certified by PeopleSoft. USF IT PeopleSoft Support, along with the IT Help Desk, will support these browsers when used to access FAST/GEMS systems.

To clear cache, find your browser and version in the list below and follow the instructions.

CHROME (WINDOWS)

  1. Open Chrome, click the menu icon (located in the upper-right corner).
  2. Click ‘More tools’.
  3. Click ‘Clear browsing data’.
  4. Beside ‘Time range’, select ‘All time’ from the dropdown list.
  5. Select ‘Browsing history’.
  6. Select ‘Cookies and other site data’.
  7. Select ‘Cached images and files’.
  8. Click the ‘Clear data’ button.

FIREFOX (WINDOWS)

  1. Open Firefox, click the library icon (located in the upper-right corner).
  2. Click ‘History’ then click ‘Clear Recent History’.
  3. Beside ‘Time range to clear:’, select ‘Everything’ from the dropdown list.
  4. Select ‘Browsing & Download History’.
  5. Select ‘Active Logins’.
  6. Select ‘Form & Search History’.
  7. Select ‘Cookies’.
  8. Select ‘Cache’.
  9. Click the ‘Clear Now’ button.

INTERNET EXPLORER 11 (WINDOWS)

  1. Open Internet Explorer, click the menu icon (located in the upper-right corner).
  2. Click ‘Safety’.
  3. Click ‘Delete browsing history’.
  4. Deselect ‘Preserve Favorites website data’.
  5. Select ‘Temporary Internet files and website files’.
  6. Select ‘Cookies and website data’.
  7. Select ‘History’.
  8. Select ‘Download History’.
  9. Click the ‘Delete’ button.

Microsoft Edge (WINDOWS)

  1. Open Microsoft Edge, click the ‘More’ button (3 dots in a line, located in the upper-right corner).
  2. Click ‘Settings’.
  3. Under ‘Clear browsing data’, click the button ‘Choose what to clear’.
  4. Select ‘Browsing history’.
  5. Select ‘Cookies and saved website data’.
  6. Select ‘Cached data and files’.
  7. Select ‘Tabs I’ve set aside or recently closed’.
  8. Click the ‘Clear’ button.

SAFARI (MAC)

  1. Open Safari, click the ‘Safari’ menu.
  2. Click ‘Preferences’.
  3. Click ‘Privacy’ tab.
  4. Click the ‘Manage Website Data’ button.
  5. Click the ‘Remove All’ button.
  6. Click the ‘Remove Now’ button.