Office 365

Focused Inbox

What is Focused Inbox?

Focused Inbox is the natural successor to Clutter. Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. Focused Inbox also learns, and uses your reading habits, frequent contacts, and other data to create a unique Inbox experience that best reflects how you use your email.

How do I use Focused Inbox?

Outlook Web Access (OWA)

Turn Focused Inbox On
  1. Login to Outlook on the web.
    For USF email accounts, please visit http://outlook.com/usf.edu.
    For USF Health email accounts, visit http://outlook.com/health.usf.edu

  2. Select Settings (cog icon in the upper right) -> Display Settings -> Focused Inbox

  3. Under When email is received, select Sort messages into Focused and Other. The Focused and Other tabs will appear at the top of your mailbox. Clicking on the tabs will bring you to the respective mailbox view. Click Ok.

    Instructions with highlighted pink boxes
Change how your messages are organized
  1. From your Inbox, select either the Focused or Other tab, then right-click the message you want to move.

  2. To move a message from Focused to Other, select Move to Other inbox. To always send messages from that sender to Other, select Always move to Other inbox. 

    To move a message from Other to Focused, select Move to Focused inbox. To always send messages from that sender to Other, select Always move to Focused inbox.
    Office 365 instructions with pink boxes


Outlook 2016 for Mac

Turn Focused Inbox On
  1. On the Organize tab, select Focused Inbox

    Office 365 instructions with pink boxes


  2. The Focused and Other tabs will appear at the top of your inbox
Change how your messages are organized
  1. From your Inbox, select the Focused tab and then select the message you want to move.

  2. Select Message > Move to Other if you want only the selected message moved. Choose Message > Always Move to Other if you want all future messages from the sender to be delivered to the Other tab.

    Select Message >Move to Focused if you want only the selected message moved. Choose Message > Always Move to Focused if you want all future messages from the sender to be delivered to the Focused tab.

    Office 365 instructions with pink boxes

Outlook Mobile

Focused Inbox is already enabled for Outlook for Android and iOS. If you do not use the Outlook app, you can download it from your app store.


Frequently asked questions

Q. How will this work with Clutter, and what happens to my Clutter messages?

A. Clutter is going away in favor of Focused Inbox. All of your new emails will be sorted into Focused and Other. All current messages in your clutter folder will remain there.

Q. Can I still use Clutter?

A. For now, yes, but Clutter will be going away and will stop working.

Q. Can I turn it off?

A. Yes you can, however we strongly encourage you to use the feature for a few weeks before switching. Visit this link for assistance with disabling Focused Inbox.