Microsoft Teams Phones
USF IT is starting an initiative to convert existing phone numbers to the Microsoft Teams platform, allowing for "soft phone" functionality on your existing devices (laptop, pc, mac, and mobile).
What is Teams Calling?
Teams calling functionality allows for USF to assign your office number to your account within Microsoft Teams. Once converted, you will have a new dial pad within Teams and will be able to make and receive calls from your office number. Teams calling also enables you to customize your phone experience, and offers additional functionality (below).
- Answer your office calls from any device you install Teams on.
- Call 10-digit phone numbers from your assigned office number.
- Customize your voicemail, including your greeting.
- Call forwarding, simultaneous ring, and call groups.
- Share your phone line with a delegate.
- Put calls on hold, and transfer calls.
- View and add contacts, and easily access your call history.
Notice Regarding E911
Your soft phone's registered location is your physical campus office location by default. If you fail to update your registered location to your current location, it may result in emergency personnel being dispatched to the incorrect location. When calling 911 from your soft phone, USF recommends providing the 911 dispatcher with your current location.
Voicemail in Teams is enabled by default, and you can customize it, or even turn it off.
- Custom recorded greeting messages.
- Text to speech greetings
- Custom out of office message that automatically enables when you set your Out of Office in Outlook.
Note: Due to Florida’s broad open records law, voicemails and voicemail transcripts to university employees may be considered a public record, available to the public and the media upon request.
To disable voicemail, in your Teams client go to Settings -> Calls -> and under If unanswered setting, select Do nothing.
You can check your voicemail by selecting "Calls" then "Voicemail" in Teams. For detailed instructions, click here.
Below is a list of devices that have been tested and recommended by USF IT. A comprehensive list of all Microsoft Teams Certified Devices can be found here.
|Headset||Jabra||Evolve 65 MS Mono Headset w / Charging Stand||6593-823-399|
|Headset||Jabra||Evolve 65 Stereo MS Headset w / Charging Stand Link 360||6599-823-399|
|Headset||Jabra||Evolve 40 MS Mono USB-C Headset||6393-823-189|
|Headset||Jabra||Evolve 40 MS Stereo USB-C Headset||6399-823-189|
|Headset||Polycom||BlackWire 3320-M USB-A Headset||214012-01|
|Headset||Polycom||BlackWire BW3325-M USB-A Headset||214017-01|
|Speakerphone||Jabra||Speak 510 MS Personal Speakerphone||7510-109|
|Webcam||Logitech||Logitech Webcam C930e||960-000971|
|Webcam||Logitech||Logitech Webcam C925e||960-001075|
|Webcam||Logitech||Logitech HD Pro Webcam C920||960-000764|
FAQ's and Additional Resources
Select the "Calls" section in Teams and then enter the phone number. You will need to dial the full 11 digit number (including the +1 US country code). For additional directions, click here.
From your chat, select the "Call" button in the upper right. For additional directions click here.
You will receive a ring notice on your devices when you receive a call. Select the answer button on the notification. For a detailed walk through visit the Microsoft Support page.
Yes you can forward your calls within your own Teams client, and configure call groups. For a walkthrough review the information here.
To add a delegate review the instructions here.
No - there is no opt-out process for this. We are moving to a new system and cannot support two separate environments.
Review the content above for receiving calls. In short, it works just like a Teams meeting. You can use your smartphone, headset, or other audio devices.
Information Technology will not be providing these devices to personnel for this rollout. However it will work with the device you have been using with Microsoft Teams during our remote work initiative. It will work with your mobile, laptop microphone, and nearly any headset attached to your computer.
Your department can order a compatible headset or Teams phone device however. Review the list below for approved devices.
No - it will stop working once we finish the conversion on October 1st 2020. Avaya phones will cease to function, even if the number has not yet moved to Teams. Non-Human facing phones and phone numbers with special configurations will be exempt and continue to function.
You will not receive your handset when we return to campus - moving to Teams is a permanent migration.
IT will be moving location by location to collect phones over the coming weeks. We expect this process to extend beyond the phone migration project so that we can accomplish this safely.
Yes both of these are fully supported. To transfer to someone directly, select more options then transfer.
You also have the option to consult then transfer that allows you to screen your calls.
For more information click here.