Services

SAFE Team

SAFE Team

813-974-SAFE (7233)

Hours of Operation: 6:30pm – 2:00am


 

ABOUT US

S.A.F.E Team is dedicated to providing a heightened level of safety at the University of South Florida. They provide this service by constantly patrolling sectors of campus in order to deter crime, offering safe escorts to USF students, and working in conjunction with local figures to provide the Alert Cab service to USF students. SAFE Team is directly supervised by University Police and Student Government. 

SAFE Team Hiring
SAFE Team typically only hires when necessary. In the past, this has been usually once a semester, but it is not guaranteed. You can find our application for Ground Field Staff (GFS) when they are open on Careers @ USF.  The window for application submission is open for two weeks.

SERVICES

SAFE Team Escort
A SAFE Team escort is a golf cart or walking team of two ground field staff accompanying a number (typically one or two) of USF students, faculty or staff, from one location on the University of South Florida campus to another.

Information Needed: Name, Number of Persons, Your Location, Your Destination

Disclaimer: If the wait time for a SAFE Team escort exceeds the operating hours, the dispatcher must deny a request for an escort. The dispatcher also reserves the right to deny escorts if they believe the caller may be a threat to them or the teams working that night.

Alert Cab
For students 21 and up, needing a taxi ride from an alcohol serving establishment to a residence in Hillsborough County.  The service is only offered to students who attend the University of South Florida.  The taxi cabs typically only allow room for 4 people. Service is paid for by Pepin Distributing Company and the cab service used is United Cab.

Information Needed: Name, Date of Birth, Driver's License Number, Location of Alcohol Serving Establishment, and Location of Residence.


FREQUENTLY ASKED QUESTIONS

Who am I talking to when I call?
When calling our office, you are speaking with our nightly dispatcher. There is only one person answering the phones at a time, with one shift change during the night. This means that if you call back for any reason, you are most likely speaking to the same person you talked to initially.

What if I see a team parked on campus without a student?
That team is either waiting to pick up a student, or has just dropped off a student and is waiting on instructions from the dispatcher. If they are free, meaning they are not assigned a call, you are able to walk up to them and ask for a safe escort. If they are not free, they will direct you to call our dispatcher.

Why is the wait time so long?
We have an average of 8-10 teams working per night. We generally receive an average of over 100 calls per night, with this sometimes exceeding 150 calls during busier times like midterm and final exams. The average student escort takes about 10-15 minutes for us to complete. With that, if we begin to receive high volumes of calls, our wait time can begin to rise quickly. On any given night, you are free to ask the dispatcher about the wait time and why it is long if you would like a better explanation in real time.

Why is no one answering the phone?
Due to the high volume of calls we can receive and only one dispatcher, it is common for the call queue to get backed up. If you are calling our service and no one is answering, this means our dispatcher is currently on another call or is directing our teams to the next pickup. Please remain on the line to keep your place in the call queue.

How do wait times work?
Wait times work according to the number of calls we have received at the moment. Calls are put into a queue and dispatchers give wait times according to how full the queue is. Typically wait times are 10-15 minutes but can be longer or shorter depending on the volume of calls.

Will you call me when you are outside?
SAFE Team does not call back after the original call. The dispatcher will give you a wait time that your ride will arrive in. Please wait outside within this given wait time. If no one is present at the pick up location within the given wait time, the escort will be canceled. If you are unsure of where the team will pick up, please ask the dispatcher for a location.

Why can’t I have a cart for more than two people?
Due to safety reasons, no more than 2 riders are allowed on the carts. This ensures the riders have adequate space and can be seated properly. If you have a party of more than 2 and feel unsafe, the dispatcher will send a walking team to ensure your group gets to your location safely.

Why did I get a walking team?
Walking teams are deployed for groups of 3 or more. Since 3 people cannot safely fit on a cart, we will walk with you to ensure safe arrival to your location.  

Why didn’t my SAFE Team come to get me?
If you believe that your SAFE Team cart didn’t show up, check your wait time to see if you exceeded the waiting period or if you still have time left. Typically, the team is either on their way, or the wait time was exceeded and the team had to cancel. If you are confused or concerned, please call our number back to clarify with our dispatcher to resolve the situation.

Does SAFE Team patrol campus?
Yes. While most of our evening is spent escorting students, during low volume times we have hourly lot requirements. Teams are driving campus on patrol while also escorting students and report all suspicious activity to UP. In low volume times, teams patrol campus to ensure the safety of students around campus. Typically, if teams are seen stopped or in a lull period, they are waiting for their escort to arrive.


 

FEEDBACK
If you'd like to contact SAFE Team, give them feedback, or report any issues, use this form.