Web

Digital Requests

There are few different avenues in which to reach us depending on your needs. These requests should all come from your unit's communications and marketing designee. In some cases, this person may be different from your CMS Content Manager.

Send requests to webservices@usf.edu for the following (IT Web Services and UCM review each of these):

  • CMS exceptions
  • Mobile application exceptions
  • Inclusion in the official MyUSF Mobile App
  • Top-level domain requests (reviewed on Fridays)
  • MyUSF portal ads (text or graphic. Please complete online form)
  • Vanity URL requests (reviewed on Fridays)
  • Branding templates for third-party vendors

Complete a CMS Support Intake Form for the following:

  • User access/permissions
  • Checked-out/locked files
  • Copying, moving, renaming, or deleting files/folders
  • Redirecting files/folders or sites
  • New site creation
  • News section creation
  • Existing news section request
  • Site reorganization
  • Site report(s)
  • CMS training/how-to
  • Form, survey, or application assistance
  • Custom CMS template functionality
  • General CMS troubleshooting and technical support

Email CMSsupport@usf.edu for urgent requests.

Send requests to socialrequest@usf.edu or ucm@usf.edu for the following:

  • New social media account(s) for your unit

Send requests to usfbrand@usf.edu for the following:

  • USF logo approvals / requests
  • General brand support
  • Licensing approvals