Programs

MoBull FAQ

Who can subscribe to use these services?
Any active student, staff, or faculty member of the USF community with a NetID and password can subscribe. If you are UMSA staff, a Medical Resident, Sun Dome staff, or USF tenant, email eCommerce@usf.edu. Note: Guardian and Smart911 services are only available for USF Tampa while on campus. Subscribers will be prompted every 180 days to review mobile phone information and selections.

Can I register for text messages if I am located on campus but I am not a USF student, staff, or faculty member?
Only if you are UMSA staff, a Medical Resident, Sun Dome staff, or eligible tenant. The text messaging service is only one of several communication and information sources utilized at USF. Emergency information is available at www.usf.edu, telephone and email messages to accounts ending in usf.edu and from local media. Contact eCommerce@usf.edu for more information.

What if I'm interested in alerts, but I don't have a mobile phone/text messaging capabilities?
The text messaging service is only one of several communication and information sources utilized at USF. You may obtain emergency information at www.usf.edu or from local media, or receive telephone and email messages to accounts ending in usf.edu.

What types of messages/information will I receive?
You will only receive emergency messages. Occasionally, USF may need to test our messaging network to ensure proper operation and functionality in the event of an actual emergency message broadcast.

What is the cost of this service?
The service is free; however, standard text messaging rates may apply. Check with your carrier for details on your plan.

I received a message from 67283 or 226787. What are they?
This is the source of USF's MoBull Messenger. Messages from USF Emergency Notification System are delivered via our partner, Rave Mobile Safety, from the shortcode 67283 or 226787.

How do I unsubscribe from these services?
Although we do not recommend unsubscribing from this service, you can opt-out by logging into NetID Account Services using your NetID and selecting Opt-Out.

What if my mobile phone number changes?
You simply log into NetID Account Services using your NetID and update your account.

I am a parent. Can I register for the text messaging service?
Not at this time. Only active students, faculty, staff, and eligible campus tenants in the USF community can participate. The text messaging service is only one of several communication and information sources utilized at USF. Emergency information is available at www.usf.edu, telephone and email messages to accounts ending in usf.edu and from local media.

What happens if I transfer or leave the University of South Florida?
Prior to leaving, you can opt-out by logging into NetID Account Services using your NetID and selecting Opt-Out.

Will my sign-up information be shared with third parties?
No. Neither the University nor partners will share any mobile phone information at any time with a third party.

Who do I contact for help?
Email: help@usf.edu 
UMSA staff, a Medical Resident, Sun Dome staff, or USF tenant?
email eCommerce@usf.edu