Resources

Online Proctoring

The University of South Florida is committed to academic integrity of fully online and hybrid based courses. Starting in the spring semester of 2016, Canvas based exams and quizzes may require online proctoring. While online proctoring has been prevalent at USF for many years, the university has recently designated Proctorio as its official online proctoring provider. The following are commonly asked questions from students specific to online proctoring.

Why is USF offering online proctoring?

USF cares about student learning. Without accountability, student learning has been demonstrated to suffer. Academic dishonesty really is "cheating yourself", and our commitment to student success demands that we provide the right tools. There is also the issue of fairness; students should all be on the same playing field. Lastly, we all value what it means to have a degree from USF, and we maintain our high standards so that we might guarantee excellence beyond college.

Why was Proctorio chosen?

Courses that previously used online proctoring required the student to either pay for online proctoring services, travel to a testing center, or travel to campus to take the exam. Proctorio will provide students with a convenient option for taking an online proctored exam without having to pay an additional fee or travel to take an exam.

What information does Proctorio collect from students?

Unlike other online proctoring services, Proctorio does not employ the use of facial recognition, biometrics, or external human based proctors to monitor the student while they take the exam. Proctorio will record the students' identity via webcam and, depending upon the exam settings controlled by individual instructors, monitor the students' exam attempt in various ways. A multitude of privacy provisions have been established to ensure student privacy and FERPA compliance.

Is online proctoring required for all online exams?

No. Online proctoring for exams is an option that your instructor may or may not require for course exams. If the instructor has enabled online proctoring for an exam, then it is required of all students in that class. Note that courses which meet face to face may also require online proctoring for exams delivered online.

How do I know if my online exam will require proctoring?

If you have an online exam that requires proctoring via Proctorio, a notification will be provided within your syllabus. Additionally, prior to the exam you will be provided with instructions and a confirmation that the online exam will be proctored.

If my online exam requires proctoring, what will I need?

Students will need a webcam with microphone (internal or USB), their student ID, the Google Chrome browser, the Proctorio extension, and a quiet private location with a reliable internet connection. It is the student's responsibility to ensure these requirements are met.

What if I have a technical problem?

Check to make sure that you are 1) using the Chrome browser and 2) have the proper extension installed. If you continue to experience technical issues, Proctorio offers 24/7 technical support to students via email, or phone at 813-774-3826 or toll-free at 844-394-8815. If you are still having technical issues after contacting Proctorio support, you may also contact the USF help desk at 813-974-1222 or help@usf.edu

What about accessibility and those students with special needs?

Proctorio is VPAT certified, 508 compliant, and fully accessible to those with special needs. Students with special needs are required to contact the Office of Student Disability Services to verify that the course does include online proctoring.

Who ultimately determines if cheating has occurred?

Just like a traditional class exam, this is determined by the instructor.

Are there other options?

Yes. If a student is not comfortable taking the test on a personal computer or in his/her home, they can take the online proctored test on a computer at the USF campus library. The library has webcams but in limited supply so it is recommended that the student bring a webcam. Alternatively, with the permission of the instructor the student can take the test with a live proctor at the USF Testing Center for a fee. Visit USF Testing Center DL proctoring page for more information. *IMPORTANT: This option requires that you coordinate with the instructors at the beginning of the semester and the student will need to schedule their test at least 3 days in advance (walk-ins not permitted). For more information please contact USF Testing Services.