Faculty/Staff

Doug Hughes

Doug Hughes

Director, School of Marketing and Innovation
dehughes1@usf.edu
Room: BSN 3233
Phone: (813) 974-6215
Fax: (813) 974-6175
Vita

Doug Hughes is professor of marketing and director of the School of Marketing & Innovation. He began his full-time duties in 2019, coming from the Michigan State University's Broad College of Business. There, he was a faculty member for 11 years, serving as chair of the Marketing Department for the last three years. Hughes leverages over two decades of corporate experience in marketing, sales and general management, having worked as CEO of a business services firm and as a senior executive in both marketing and sales at Fortune 100 and Fortune 500 companies. He also has consulted for a variety of firms across multiple industries.

Hughes taught undergraduate, master's and doctoral-level courses as well as executive-education seminars in both marketing and sales management and has received several national and university teaching awards, including the AMA McGraw-Hill/Irwin Sales Teacher of the Year Award, the Provost's Teaching Excellence Award and the Sales Excellence Institute Teacher of the Year Award.

He has published research in a number of highly regarded journals, including the Journal of Marketing, the Journal of Marketing Research, the Journal of the Academy of Marketing Science, the Journal of Retailing, and the International Journal of Research in Marketing, among others. His research interests center on managerial issues in marketing with an emphasis on salesperson motivation, sales-force management, brand relationships and the marketing-sales and sales-service interfaces.

Hughes earned a PhD from the University of Houston, an MBA from Michigan State University and a bachelor's degree in marketing from the University of Tennessee.

Research

  • Hughes, Douglas E. and Jessica L. Ogilvie (2020), “When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity,” Journal of Service Research, 23 (1), 22-32.

  • Bolander, Willy, Cinthia Satornino, Douglas E. Hughes, and Gerald R. Ferris (2015), “Social Networks within Sales Organizations: Their Development and Importance for Salesperson Performance,” Journal of Marketing, 79 (6), 1-16 (lead article). Winner of 2016 AMA Excellence in Sales Research and Ronald Copeland Best Paper Awards.

  • Hughes, Douglas E. and Michael Ahearne (2010), “Energizing the Reseller’s Sales Force: The Power of Brand Identification,” Journal of Marketing, 74 (4), 81-96. Winner of 2011 AMA Excellence in Sales Research Award.

  • Ahearne, Michael, Adam Rapp, Douglas E. Hughes, and Rupinder Jindal (2010), “Managing Sales Force Product Perceptions and Control Systems in the Success of New Product Introductions,” Journal of Marketing Research, 47 (4), 764-776.

  • Fu, Frank, Keith Richards, Douglas E. Hughes, and Eli Jones (2010), “Motivating Salespeople to Sell New Products: The Relative Influence of Attitudes, Subjective Norms and Self-Efficacy,” Journal of Marketing, 74 (6), 61-76.

Service

  • Editor-in-chief, Journal of Personal Selling & Sales Management, 2016-2019

  • Area editor/ERB member, Journal of the Academy of Marketing Science, 2010-16

  • Reviewer for Journal of Marketing and numerous other academic journals, 2010-present

  • Co-founder, MSU Sales Leadership Program with undergraduate education, research and executive education components, 2009-19

  • Co-founder, CXM@MSU (ongoing customer experience management outreach initiative)

  • Conference co-chair, American Marketing Association Summer Educators Conference, 2015

  • Faculty Coach, National Collegiate Sales Competition and National Team Selling Competition, 2008-18.