Build the front-office healthcare skills medical practices rely on. Learn patient scheduling, EHR management, insurance verification, billing basics, HIPAA, records, communication, and CMAA exam preparation.
Course Snapshot
| Format | Registration Fee | Access Begins | Time to Complete | Focus |
|---|---|---|---|---|
| Online | On-Demand | $1,995 | Upon Registration | 12 weeks of access and approximately 75 hours of self paced content | Medical office administration, patient scheduling, EHR, insurance verification, billing basics, compliance, communication, and certification preparation |
Course Overview
Medical Administrative Assistant prepares learners for the daily operations of medical offices, clinics, urgent care centers, and specialty practices.
You will learn how healthcare administrative teams support patients, providers, records, scheduling, billing, insurance verification, documentation, and compliance. The course also covers professional communication, customer service, cultural awareness, workplace safety, confidentiality, consent, and ethical behavior.
Real-world scenarios help you build confidence for front-office healthcare roles. The course also prepares you for the Certified Medical Administrative Assistant, or CMAA, exam.
Skills You'll Gain
By the end of this course, you will be able to:
- Explain the medical administrative assistant role in healthcare settings.
- Coordinate patient scheduling and front-office workflows.
- Use EHR concepts and documentation best practices.
- Support insurance verification, billing basics, claim forms, and payment collection.
- Communicate with patients and care teams with professionalism.
- Apply HIPAA, confidentiality, consent, and ethical standards.
- Support daily office procedures, filing, inventory, and workplace safety.
- Prepare for the CMAA certification exam.
Tools and Details
Tools You'll Use
- Patient scheduling scenarios.
- EHR and documentation practice.
- Insurance verification examples.
- Claim form and payment collection exercises.
- Communication and customer service scenarios.
- Compliance and legal responsibility review materials.
- Office procedure and safety examples.
- CMAA exam preparation resources.
Topics You'll Cover
- Medical office settings.
- Administrative healthcare roles.
- HIPAA basics.
- Professional communication.
- Cultural awareness and customer service.
- Scheduling and appointment coordination.
- EHR systems and records management.
- Insurance verification.
- Billing fundamentals.
- Claim forms and payment collection.
- Office procedures and workplace safety.
- Confidentiality, consent, documentation, and ethics.
- CMAA certification preparation.
What You'll Walk Away With
- Practical medical office administration skills.
- Preparation for the CMAA exam.
- Confidence supporting scheduling, records, billing basics, and patient communication.
- A stronger understanding of HIPAA, confidentiality, consent, and documentation.
- Career readiness for medical offices, clinics, urgent care, and specialty practices.
- Professional communication skills for patient-facing healthcare roles.
Who Should Enroll
This course fits [LEARNER TYPE HERE].
- Learners new to healthcare.
- Career changers seeking medical office roles.
- Front-office professionals who want formal training.
- Learners preparing for the CMAA exam.
- Professionals interested in clinics, urgent care, specialty practices, or medical office administration.
The USF Difference
Built for Medical Office Roles
Learn the scheduling, records, billing, insurance, compliance, and communication skills used in healthcare offices.
CMAA Exam Preparation
Prepare for the Certified Medical Administrative Assistant exam while building practical workplace skills.
Patient-Facing Practice
Work through scenarios that reflect real patient interactions, scheduling needs, and front-office challenges.
Compliance and Communication Together
Study HIPAA, confidentiality, consent, ethics, and professional communication as connected parts of medical office work.
Participant and Client Feedback
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