Your health is a private matter between you and your provider. Your medical information will only be released by your written request and signed release (unless permitted by law). Feel comfortable knowing what you say at SHS will stay in SHS.
- You have the right to be treated with, respect, consideration, dignity and afforded privacy.
- You have the right to expect care given by appropriately qualified professionals.
- You have the right to information concerning the scope and availability of services.
- You have the right to information regarding fees for services. This includes being notified of what services may be involved, additional charges, the nature of the charges, and the methods of payment.
- You have the right to complete information, to the degree known, concerning diagnosis, treatment, prognosis and any significant treatment alternatives of the illness of health-related condition.
- You have the right to participate appropriately in decisions regarding health care.
- You have the right to know who is counseling, caring for, or treating you. The practitioner's name and professional qualifications should be visible or stated on introduction.
- You have the right to a second opinion regarding diagnosis or treatment or request a change in provider. (Note: consultation outside of Student Health Services is the financial responsibility of the patient.)
- You have the right to confidentiality regarding disclosures in regards to medical records and to the opportunity to approve or refuse, in writing, the release of information, except when required by law or when life is in danger. Your medical records will be kept in a secure environment.
- You have the right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of that refusal.
- You have the right to be informed of any research aspect of your care and refuse to participate. A refusal will not jeopardize your access to medical care and treatment.
- You have the right to complain about the quality of medical care and have a fair review of that complaint without fear of compromise of future services.
- You have the responsibility to ask sufficient questions to ensure appropriate comprehension of your illness or condition, as well as recommendations for continuing care.
- You have the responsibility to follow instructions concerning medications, follow-up visits, and other essential steps in your treatment plan which may include a responsible adult to transport, if required.
- You have the responsibility to provide accurate and complete health information, including medications, over the counter products and dietary supplement and any allergies or sensitivities, in order to assure proper evaluation and care.
- You have the responsibility to keep appointments or notify Student Health Services in advance if an appointment cannot be kept.
- You have the responsibility to understand the consequences of noncompliance with a recommended treatment plan.
- You have the responsibility to make payment, or make arrangements for payment of service fees.
- You have the responsibility to avail yourself of educational opportunities offered through Student Health Services, and to enjoy the knowledge and experience gained towards developing a healthful lifestyle.
- You have the responsibility to respond to Student Health Services request for feedback and evaluation of care provided.
- You have the responsibility to respect the rights and property of other patients and Student Health Services staff.
- You have the responsibility to provide information concerning any living will or other directive which may impact your care.
Confidentiality of Records
All interactions with Student Health Services are private and every employee at SHS has been trained in confidentiality. SHS will not disclose your medical information to any individual (including your parents), organization or facility without your written permission for us to do so.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that requires that we notify all SHS patients of our Notice of Privacy Practices. This notice explains your right to: Inspect and copy your medical records; request an amendment/addendum to your records; view an account of disclosures of your private health information; request restrictions to release of your medical information; request confidential communications with you.
An advance directive is a written or oral statement about how you want your medical decisions made should you not be able to make them yourself. You are encouraged to review information about them. If you already have advance directives in place, be sure to give a copy of them to your provider and they will be placed in your medical record. A copy of an advanced directive can be found here..
To help ensure privacy, patients are cautioned against sending sensitive, detailed personal info through email. You are encouraged to make an appointment to speak with your provider directly.
If you feel your rights have not been respected, you can:
Submit feedback to SHS
Contact SHS Administration by calling 813-974-2331