Rick Kelso

Rick Kelso

Professor of Instruction
Room: BSN 3525
Phone: (813) 974-6004
Fax: (813) 905-6175

Rick Kelso is a professor of instruction in the School of Marketing and Innovation where he teaches the Strategic Management capstone course for graduating seniors at the Muma College of Business. He has taught a variety of undergraduate and graduate management courses and is the recipient of the Muma College of Business Outstanding Teaching Award and two-time recipient of the university-wide Outstanding Undergraduate Teaching Award.

His research interests include organizational debureaucratization, service-quality improvement and leadership coaching. He has taught at Florida Southern College and USF Polytechnic, where he was recognized with an Outstanding Faculty Award. He has also taught at The University College of London Birkbeck, Universidad San Ignacio de Loyola in Lima, Peru, and ISEADE Business School in El Salvador. He worked previously in mainframe sales with IBM and consultative sales in the training and development field with Achieve Global and Development Dimensions International before starting his own executive recruiting and consulting firm.

Kelso holds a bachelor’s degree in economics from the University of Florida, and an MBA in finance, a master's degree of public health concentrating on health care organizations and management, a master's degree in entrepreneurship in applied technologies, and a PhD in higher education administration from the University of South Florida.


  • GEB 4890 Strategic Management


  • Kelso, Richard S. (2019) “Johns Hopkins University: The Emergence of an American Research University,” Global Education Journal.

  • Kelso, Richard S. (2018) “Sophia Smith and Her Pastor: The Founding of an Early American Women’s College,” Global Education Journal.

  • Kelso, Richard S. (2017) "The Impact of the Morrill Act on the Evolution of U.S. Liberal Arts Education," Insights to a Changing World Journal: Critical Thinking Series.

  • Kelso, Richard S. (2016) "Organizational Change: The Service Quality Approach," Leadership & Organizational Management Journal: Critical Thinking Series.

  • Kelso, Richard S. (2015) "Service Measurement Initiatives: Institutional Effectiveness Efforts in Higher Education," Leadership & Organizational Management Journal.

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  • Balfour, Alan, & Kelso, Richard S. (2013) "Inadequate Customer Protections in Disputes with Providers of Professional Services: An Assessment of the Lawyer Discipline System in Florida," Ethics and Critical Thinking Journal.

  • Kelso, Richard S. (2012) "Origins of the Service Quality Evolution: From Industry to Academia," Global Education Journal.


  • Faculty-in-residence

  • Faculty adviser, Delta Sigma Pi - Theta Phi business fraternity

  • Co-chair, Intercollegiate, Graduate, and Undergraduate Muma College of Business case competitions

  • Member, Muma College of Business Undergraduate Policy Committee

  • Judge, USF Outstanding Community Engaged Teaching Award

  • Member, Muma College of Business Marketing Department Student Success Committee

  • Judge, Muma College of Business Ethics Initiative Scholarship Committee