FAQs

Students & Parents

We have compiled the most common questions our office gets from both students and their family members for your convenience.  

STUDENTS FAQ   /   PARENTS FAQ

FOR STUDENTS

What kinds of issues can I share with the Ombuds?
The Student Ombuds Office can help you when you have any concern or complaint about USF. We can clarify policies and procedures, discuss avenues for disputing grades, listen when you feel you have been treated unfairly, and help you manage challenging relationships with faculty or staff members.

What will the Ombuds do?
The Ombuds will listen to your concerns, without being judgmental, and provide guidance on the resolution processes available to you. She may also discuss various outcomes and the impact of each.

Will the Ombuds give specific advice on the action to be taken?
The Ombuds will not tell you what to do; instead, based on the options discussed, you will determine how to proceed. The Ombuds is an informal resource and does not advocate or adjudicate on behalf of students or the University.

Can my parents request details of my issue?
No third party, not even your parents, can obtain information about your visit without your permission. The Ombuds encourages parents and families to support students' development of communication and problem-solving skills. While parents will find the staff friendly and helpful, it is best if the student contacts the office directly.

I go to a different campus, is there an Ombuds to help me?
The Student Ombuds Office is physically located on the Tampa campus, but there are campus-based ombuds liaisons on all three USF campuses. You can learn more about scheduling appointmetns on any campus by contacting the office at 813-974-9684 or ombuds@usf.edu. 

FOR PARENTS

As a parent, will the Ombuds meet with me?
The Student Ombuds Office is happy to work with parents, although we'd prefer that students are also involved. The Ombuds will not disclose any confidential information or confirm/deny that any particular student has visited the office. In an effort to foster problem solving and appropriate communication skills, the Ombuds prefers to work directly with students and appreciates parental support.

May I contact the Student Ombuds Office to confirm my child made an appointment?
Due to the confidential nature of the Student Ombuds Office, we cannot divulge any information without the specific permission of the student.

How do I intervene on my child's behalf with his/her permission?
We respect the concerns of parents, and welcome their contact; however, it is our expectation that we will deal with the student in resolving the issue. Involving your student promotes healthy self-advocacy, communication, and problem solving skills.  

How does the Student Ombuds Office help?
We provide a safe and confidential environment for the student to discuss matters. Depending on the situation, our staff can communicate with University officials on behalf of students, refer students to appropriate campus resources, facilitate conversations between students and USF personnel, or approach resolution in a number of other informal ways. We also regularly report trends in student concerns to senior administrators without identifying individual visitors.