Diversity, Equity and Inclusion in the Workplace Certificate

Frequently Asked Questions


Will you offer this certificate again in the future?

This certificate program has concluded.  We do not plan to offer this program again, but this decision may be revisited in the future.  Future offerings may come with a fee but we cannot speculate as to how much that fee would be. Please click here to be added to our newsletter list as well as a list to be notified of any future offerings.  

I did not get the link to the certificate program and I am registered. What do I do?

All registrants were sent a reminder email with details on how to access the modules.    Those emails were sent from the usf.edu, academiacentral.org, or usf-tampa.ccsend.com domains. Please add them to your safe senders list and check your junk and spam folders to ensure delivery.

Watch your email for details on where to view the live and recorded sessions.

Please note: emails cannot be delivered to those who previously unsubscribed from Muma College of Business emails. To resubscribe, click here.  

How do I tell if I am registered for the Diversity, Equity and Inclusion Certificate program?

Registrants should have received a confirmation message about 15 minutes after completing the registration form.  Additional emails will follow with information about accessing the content and activating your account on academicacentral.


I confirmed my academiacentral account but it shows that I am in the audit track.  Will I receive the certificate?

Yes.  It does not matter if you are in an audit track. All participants who score at least 70% on all seven quizzes (passing the quiz for each module within two weeks of the live air date) will receive the certificate.  The "audit track" notation does not matter.

I am having trouble setting my password for the MOOC/AcademiaCentral.

There can be several reasons why you might be having trouble.

  1. There was a typo or error in the email address when you registered on mooc.academiacentral.org.
  2. You have inserted a space in your public username field.
  3. The automated activation email message was caught by your spam filter. 
  4. Your email provider might have blocked the automated email message.

Here's what you can do:

  • Check your spam or junk mail folder for an email from support@academiacentralmooc.org.  Add support@academiacentralmooc.org to your email contacts or approved senders list.
  • Remove any spaces in your public username.
  • Try registering again with the same email address. If the account already exists, you'll see an error indicating that there is a duplicate email address. Please follow these steps found in this tutorial. This time, please make sure to put your email correctly.
  • From the mooc.academiacentral.org log in page, click "Need Help Signing In? and then "Forgot my password." The password reset message will activate your account.

I want to remove myself from this program.

Please watch this tutorial to remove yourself from the academiacentral platform.  If you also want to be removed from any future emails or newsletters, email us and we will unsubscribe you from our mailing list.

Content/Program Elements

When does the program begin?

The program began March 24, 2021 and the final session was May 5.  Recorded versions will remain on the website at least through June, 2021.  

Will there be homework or pre-reading? Will I need to access or buy any textbooks?

No, though some presenters may provide reading materials for a particular module.  

Do I have to have an undergraduate degree in business to register?

No. While the program is targeted toward those in business, a business education background is not required. Many concepts will, of course, require an understanding of essential business practices.

Do I have to watch the live sessions on the night they air?

No, but only those who watch live will be able to participate in the chat or similar parts of the program (polls, Q&A, etc.).

Sessions will be live each Wednesday evening, from 5-7 p.m. ET.  After each session airs, it will be posted to the certificate website and can be viewed at any time.

Is content captioned?

There was automatic captioning on LinkedIn, showing real time. YouTube captions take about a day to generate. Click here for quick links to both options.

Where can I find the recorded sessions or links to content shared during a module?

Recorded sessions will be posted on the USF Muma College of Business YouTube channel shortly after each live session concludes (usually within a few hours but it may not appear until the next day).  There will be a section on academiacentral for each module where registered participants can access links to any resources the faculty member or other presenters shared.

How do I access the chat function?

Viewers must be logged into LinkedIn to be able to chat and must be watching the session live. Alternatively, viewers may participate in the discussion on Twitter or LinkedIn using the hashtag #USFDEIcert

How do I access the quizzes and what if I fail a module quiz?

Quizzes will be administered via a separate tool/website and participants will receive instructions on how to complete them.  Each quiz at the end of a module will allow unlimited attempts for you to get the 70% passing grade (once you score a 70%, you do not need to retake it again). Participants are encouraged to re-watch content from that module before taking the quiz again.  Here is a tutorial on retaking a quiz.

MARCH 26 UPDATE:  We have decided to remove the two-week time limit to complete the quiz for each session. You must complete all seven quizzes by May 24. 

MAY 26 UPDATE: All quizzes are closed.  

Can this certificate and/or any of its modules count toward Continuing Professional Education Credits for SHRM, SPHR, HCRI, CPAs, CHRP, APR and similar licenses or accreditation programs? Can it count toward a degree program or offer Continuing Education credits?

Any questions regarding credit hours for a specific profession should be directed to a state licensing board or appropriate contact. Modules do not count toward any degree-seeking program at USF.

MARCH 1 UPDATE: This program now qualifies for 1.4 CEUs from the University of South Florida.  This will be noted on the badging program.  Some participants who inquired in February about CEUs were informed that this program did not qualify but as of March 1, regardless of when people registered, this program will quality for the continuing education credits.

Are the Diversity, Equity and Inclusion certificate/modules applicable to a degree?

No. As a non-credit training program, it will not apply toward any degree programs.


How will I know if I have earned the certificate? Will there be a final exam or similar testing?

There will be a multiple choice quiz after each module. Participants must score a 70 percent or higher on each quiz to earn the certificate. The quizzes will have unlimited attempts.  Participants must complete all seven quizzes by May 24. 

There is no final exam. 

When should I expect to receive my badge?

Participants will receive details on how to download the badge electronically after successfully completing the entire program. The badging platform allows users to print a PDF certificate.  The badges/certificate emails will be sent about three weeks after the final session airs (they will be sent in waves starting June 1.  All should be June issued by June 15).

I did not complete all of the modules by the end of the program. Is there a way to extend my access so I can complete my missing module?

MARCH 26 UPDATE: We have decided to remove the two-week time limit to complete the quiz for each session. You must complete all seven quizzes by May 24.

How can my employer verify that I earned the certificate?

Once the digital badge is earned and claimed, employers will be able to click on the digital credential to verify the certification and view information on the topics that were covered in the program.

How can I connect with a presenter in the program?

Presenters, faculty and guest speaker contact info will be shared on the website, provided the speakers are open to such outreach.

I started the program late and find it difficult to complete all quizzes by the May 24 deadline. WIll you grant extensions for late additions or other reasons?

No. As has been stressed throughout the program, all seven quizzes must be completed by May 24, 2021 at 11:59 p.m. ET. There will be no deadline extensions.

Claiming Your Certificate and Badge

I passed all of the quizzes but didn't see the certificate after I took the last quiz.

Badges and certificates will be issued between June 1 and June 15, 2021. Emails will detail how to claim the credentials.

I don't see the certificate on academiacentral. Where do I get it?

Participants who earn the certificate will receive an email inviting them to accept the credentials. A new login is required on the Credly site as it is separate from academiacentral. It requires a separate login.

How do I claim my certificate and badge?

You must first receive a 70% or better on all seven quizzes and all quizzes must be completed by May 24, 2021. Starting June 1, badges and certificates will be issued in batches with details sent via email. The emails will come from USF's Office of Corporate Training and Professional Education (via Credly).  Kindly add admin@credly.com to your safesenders list to avoid any issues with spam filters.

Will USF send me a printed copy of my certificate?

USF will not print certificates but participants are welcome to download and print their own certificate. This video details how to download the certificate.

How do I put the badge on my social media accounts?

After claiming the badge and email, participants can display the badge on social media, electronic resumes or in email signatures. Watch this video for more information about managing the badge.