Client Support

Walk-Up Service

Walk up service desks are available at the following locations:

  • MDD (MCOM+ HI), The Well in MDA, MDT
    Monday - Friday 8am - 5pm
  • Tampa Campus Library
    Monday - Friday 8am - 5pm
    Saturday 10am - 6pm
    Sunday 12pm - 6pm

Contact the IT Service Desk

  • Phone: 813-974-HELP (4357)
    Monday - Friday 7am - 10pm
    Saturday & Sunday 9am - 6pm
  • Email: help@usf.edu
  • Chat: Click the IT Chat Support button on this page
    Monday - Friday 8am - 5pm
  • Submit a Ticket

IT Repair Desk

  • Our Dell and Apple certified technicians offer professional computer repair services
  • Certified technicians will perform warranty repairs on Apple, Dell and Microsoft devices
  • For USF and personal devices
  • Hours are Monday, Wednesday, Friday 8am - 12pm (appointment required)

Clinical Practice issues

(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.

Incident Service Level Agreement

Self Service

Use our Knowledge Base to find useful information about USF IT supported systems.