Client Support

Contact the IT Service Desk

  • Phone: 813-974-HELP (4357)
    Monday - Friday 7am - 10pm
    Saturday & Sunday 9am - 6pm
  • Email: help@usf.edu
  • Chat: Click the IT Chat Support button on this page
    Monday - Friday 8am - 5pm
Submit a Ticket

Incident Service Level Agreement (SLA)

Self Service

Use our Knowledge Base to find useful information about USF IT supported systems.

Clinical Practice issues

(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.

IT Repair Center

  • Our Dell and Apple certified technicians offer professional computer repair services
  • Certified technicians will perform warranty repairs on Apple, Dell and Microsoft devices
  • For USF and personal devices
  • Hours are Monday, Wednesday, Friday 8am - 12pm (appointment required)
  • Located in the main campus library - LIB 117

Walk-Up Service

Walk up service desks are available at multiple convenient locations to help you with:

USF Library (LIB)

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 6:00pm

The Well (MDA)

Monday - Friday: 8:00am - 5:00pm

USF Health-Therapy Building (MDT)

Monday - Friday: 8:00am - 5:00pm

USF Health Morsani College of Medicine Downtown (MDD)

Monday - Friday: 8:00am - 5:00pm