IT supports our clients with technology when and where they need it the most. Help with technology used at USF is offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.

Request an IT Delivery & Support Service

Contact the IT Service Desk

• Phone: 813-974-HELP (4357)
  Monday - Friday 7:30am - 8pm
  Saturday & Sunday 9am - 6pm
• Email: help@usf.edu
• Chat: Click the IT Chat Support button on this page
  Monday - Friday 7:30am - 5pm

Incident Service Level Agreement (SLA)

Self Service

Use our Knowledge Base to find useful information about USF IT supported systems.

• IT Service Desk
• Software Catalog
• Application Gateway
• IT Resources

Clinical Practice issues

(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.

• Phone: 813-844-7490
• Email: helpdesk@tgh.org

IT Repair Center

• Our Dell and Apple certified technicians offer professional computer repair services
• Certified technicians will perform warranty repairs on Apple, Dell and Microsoft devices
• For USF and personal devices
• Hours are Monday, Wednesday, Friday 8am - 12pm (appointment required)
• Located in the main campus library - LIB 117

Walk up service desks are available at multiple convenient locations to help you with:

• Reset passwords and MFA
• Install printers and assist with printing issues
• Install software
• Help with Wireless connectivity
• Limited reimaging of computers