Getting Help

Currently Abroad?

**USF 24/7 International Assistance Line +1-813-317-5815**

Threat to Life Abroad
Know the “911” Equivalent in your Destination: If you or someone you know is experiencing a life threatening emergency abroad, call the “911 equivalent” phone number for the country they are in. Most countries do not use 911! Here is a list of “911 Equivalent” emergency numbers from around the world.

USF World 24/7 International Assistance
While abroad, if you need to speak to a representative from USF for any reason, call the USF 24/7 International Assistance Line +1-813-317-5815. You may call direct or collect. USF World also maintains a special email address to report incidents abroad. 24/7 International Assistance Line: +1-813-317-5815

International Assistance Line – Dialing Direct:

  1. Dial the international access code for the U.S. (Usually 001 – Check here for help)
  2. Then dial 813-317-5815
  3. Identify yourself as a USF international traveler and give the country where you are currently located in
  4. State your name and tell the person what the situation is
  5. Tell the person the best number to contact you
  6. Respond to questions and listen carefully to any instructions

International Assistance Email

International Health and Evacuation Coverage
USF World can always contact the insurance company on your behalf. If you want to directly contact our insurance company United Health Care Global (UHCG), call them at +1-410-453-6330 (direct or collect). You will need to identify yourself and provide them with our policy # 902238160. You can also email Global Assistance Operations.

United HealthCare Global Insurance (UHCG)
In the event of medical emergency, call: +1-410-453-6330
Questions regarding your insurance: +1-410-453-6330
Email
USF UHCG ID#: 902238160

How to Make a Long Distance International Call
To learn the international access codes for calling to and from the U.S. visit the How to Call Abroad website.

US State Department Emergency
Office of Overseas Citizens Services in US: (202)-647-5225