Emergency Assistance While Abroad

Seeking Help and Assistance While Abroad

Keep your Emergency Contact Card available to easily access your emergency contacts. Both United Healthcare Global (UHCG) and the U.S. Department of State have smartphone-friendly apps and websites to support travelers so familiarize yourself with all of the available resources before you leave. Also, learn how to make a long-distance international call.

Emergency Assistance while Abroad

In the case of a life-threatening injury or emergency abroad, you have a number of support resources available to you. Follow these steps:

  1. Get immediate help. Know the local equivalent of 911 so that you can obtain immediate emergency assistance.

  2. Notify your on-site contact. Know how to reach your faculty director, host institution, or program provider in-country emergency contact. If someone is available to you on-site, you should contact this person as soon as possible so that s/he may assist you.

  3. Contact USF’s Insurance Provider. When seeking medical care while abroad, you should open a case with United Healthcare Global (UHCG), USF’s international health and safety insurance provider. UHCG is available 24/7 for assistance with medical services including hospitalization, doctor and dental visits, mental health and counseling assistance, medications, medical devices, evacuation if necessary, and other health and safety related services. Call +1-410-453-6330 or email assistance@uhcglobal.com. Both the UHCG telephone number and email are monitored 24 hours a day, 7 days a week by skilled professionals. Business travelers provide the USF policy number #902275511. Student travelers provide individual policy number listed on your UHCG card. If you do not have access to the number, you may provide the USF policy number #902627370 [student-related travel], name, and date of birth.

    UHCG also provides travel assistance including support for replacement of lost or stolen travel documents, emergency money transfers, legal referrals, language translation services, and emergency travel arrangements.  

  4. Contact USF. Should you require further assistance after following the above emergency protocol, please feel free to contact the USF Police Department at +1-813-974-2628.

  5. Contact the nearest U.S. Embassy.  Depending on your situation, you may also contact the nearest U.S. embassy or consulate. Personnel at U.S. embassies and consulates abroad are available 24 hours a day, 7 days a week, to provide emergency assistance to U.S. citizens. Contact information for U.S. Embassies and Consulates appears on the Bureau of Consular Affairs website. The Office of Overseas Citizen Services in the U.S. State Department’s Bureau of Consular Affairs may be reached for assistance with emergencies at +1 (202) 501-4444. 

  6. Contact your family.  Be sure to contact your family. If you are involved in any emergency, it is important for you to remain in contact with your family. They will be concerned about your well-being and will be anxious for regular updates from you. There is a limit to the nature and amount of information USF may disclose to your family (and/or designated emergency contacts), so it is best for those interested parties to communicate with you directly. 

Assistance Abroad (NON Life-Threatening Injury or Incident)

If you experience a NON life-threatening incident, such as a travel disruption (missed flight or transfer), a minor medical issue or illness, theft of personal property or documents, conflict with peers or program leaders, or other significant event that negatively impacts your ability to succeed abroad, follow these steps:   

  1. Notify your on-site contact. Know how to reach your faculty director, host institution, or program provider in-country emergency contact. If someone is available to you on-site, you should contact this person as soon as possible so that s/he may assist you. 

  2. Contact USF’s Insurance Provider (UHCG) for minor illness or injury/travel services. USF’s international health and safety insurance provider, United Healthcare Global (UHCG), is available 24/7 for assistance with all levels of medical services including hospitalization, doctor and dental visits, mental health and counseling services, medication replacement, and other health and safety related services. When seeking medical care abroad, you should contact UHCG to open a case.

    UHCG also provides travel assistance including support for replacement of lost or stolen travel documents, emergency money transfers, legal referrals, language translation services, and emergency travel arrangements. 

    Call +1-410-453-6330 or email assistance@uhcglobal.com. Both the UHCG telephone number and email are monitored 24 hours a day, 7 days a week by skilled professionals. Business travelers provide the USF policy number #902275511. Student travelers provide individual policy number listed on your UHCG card. If you do not have access to the number, you may provide the USF policy number #902627370 [student-related travel], name, and date of birth.

  3. Contact USF. Should you require further assistance after following the above protocol, please feel free to contact your USF Education Abroad Program Coordinator during business hours.

    Be aware of the time difference between your location and the time in Florida. In some instances, you may be 6, 9, or 13 hours ahead of the time at a USF campus or your home. While it may be daytime hours for you abroad, back in the United States, it could be the middle of the night. There may be issues that cause you concern that cannot be resolved outside of the normal business hours of 8:00 am to 5:00 pm Eastern Standard Time (EST) including:   

    Assistance with accessing Oasis and other USF accounts
    Financial aid inquiries and assistance
    Help registering for classes – or access to your academic advisor
    Parking services
    On-campus housing inquiries 

  4. Contact the nearest U.S. Embassy. Depending on your situation, you may also contact the nearest U.S. embassy or consulate. Personnel at U.S. embassies and consulates abroad are available 24 hours a day, 7 days a week, to provide emergency assistance to U.S. citizens. Contact information for U.S. Embassies and Consulates appears on the Bureau of Consular Affairs website. The Office of Overseas Citizen Services in the U.S. State Department’s Bureau of Consular Affairs may be reached for assistance with emergencies at +1 (202) 501-4444.