For Global Travelers

Travel Insurance Information

Coverage and Benefits

Coverage is provided and paid for by USF for all properly registered USF international travelers. United HealthCare Global (UHCG) is our provider of this comprehensive insurance policy. International travel is travel to any location outside of the 50 United States and the District of Columbia, and therefore includes all international bodies of water and U.S. territories, as well as foreign countries.

Once you are registered as an authorized USF international traveler, you will be automatically covered by the policy for your dates of travel. Some of the benefits provided by this policy include medical and security evacuation benefits. You can view more information below. If you need a confirmation letter from UHCG for your visa application, please contact the International Risk and Security Coordinator.

Specific Coverage and Policy Information

Medical Benefits: cover any bodily injuries sustained in a covered accident. This benefit will provide a maximum limit of $250,000 and no deductible. UHCG provides coverage for the treatment of a pre-existing condition.

  • UHCG provides coverage for the treatment of a pre-existing condition. You should always familiarize yourself with the coverage of benefits prior to departure. It is also recommended to understand the host institution’s support infrastructure on arrival. This will become very useful if you become ill or injured while abroad.

Trip Delay Benefits: reimburses you, the Insured, up to a Maximum Benefit Amount shown in the Schedule of Benefits for Reasonable Additional Expenses if your trip is delayed at least 12 consecutive hours from the original departure time and prevents you from reaching your Scheduled Destination to either:

  1. join the Insured’s Trip if the Insured must depart after the Scheduled Departure Date or travel via alternate travel
    arrangements;
  2. transport the Insured to their originally scheduled return or final destination of their Trip.

Read more about the specific coverages on the Coverage Provisions and Trip Delays Benefits document.

Security Evacuation Benefits: are used when a situation near your program location is deemed too dangerous for the program to continue as planned. If an evacuation is necessary, the University will notify you via email or phone.

  • In the event of an evacuation, since you are a participant of a university sponsored program, you must evacuate. If a USF program is evacuated, the evacuation is for all participants within the vicinity. Our office will work to secure some form of academic activity to retain credit, if possible.
  • For students, if you refuse to evacuate you must withdraw from the program and cut ties with the university. This includes withdrawal from your host school, host accommodations, internship, volunteer activities, and the semester in progress. Your UHCG insurance must also be withdrawn. This could have a serious impact on your student visa/status at USF or in-country, your academic standing, and/or your financial aid.

USF UHCG Welcome Guide for Business Traveler

USF UHCG Welcome Guide for Student-Faculty Related Travelers

USF UHCG Coverage and FAQs for Business Travelers

USF UHCG Coverage and FAQs for Students and Associated Travelers

USF UHCG Claim Form

USF UHCG Policy Documents

Insurance Coverage and Filing a Claim

Your insurance benefits will cover you if you become ill, injured, or your program location is deemed unsafe. If you become ill while abroad contact UHCG at +1-410-453-6330. You will need to identify yourself and provide them with our USF UHCG policy number. Business travelers will provide the USF policy number #902901827. Student travelers should provide USF policy number #902901829 [student-related travel], name, and date of birth.

If you are unable to call, have someone call on your behalf. They will give you referrals to English-speaking physicians, emergency rooms, hospitals, or other health care facilities that they are familiar with. UHCG will make sure to call you back regularly to conduct a follow-up. They may ask to call your physician to check on appropriate treatment. USF will be notified of your situation. Your emergency contact will only be notified at your request, or by law when necessary.

UHCG can often arrange for payment, but they must be contacted early on, and it is usually for more expensive admission into a hospital. In some situations, cash payments for services are required up front, particularly for minor ER visits. In this case, it is recommended to have some extra cash in case you may have to pay for medical services up front. Always keep your receipts for any routine medical care, prescriptions, or other medical costs. You must have these in order to file a claim with UHCG when you return to the U.S.

UHCG Medical Claim Form
UHCG Trip Delay Claim Form

UHCG and your Smartphone

WorldWatch Monitor is a digital safety and security desktop and mobile app. It enables you to stay in contact with United Healthcare Global while traveling worldwide for work, research, or education.

To use the UHC WorldWatch Monitor Application, you must first obtain a One Healthcare ID from a desktop or laptop computer.  

Creating a One Healthcare ID:

  1. Follow this link to  https://worldwatch.uhcglobal.com

  2. Click "Login/Register.”

  3. Under additional options, select “Create One Healthcare ID.”

  4. Create your profile and read and agree to the Terms of Use.

  5. Next, follow the steps provided by the system to validate your account.  You will receive two emails, one to sign in and one to validate your computer and User ID.  (It may take up to ten [10] minutes for an email to appear).
  6. After validating your profile, the system will redirect you to a page that says: “User enters their UHCG Global ID from the ID Card.  Enter USF-UHCG Policy Number 902901829. Do not enter any other number. Then click “Next.”
  7. You will be redirected to UHC’s Global Intelligence Center webpage.  From here, select the “Travel Tracking” tab. This will activate your user ID, and after a short delay, you will be redirected to the WorldWatch Monitor main page map.  At this time, you can now proceed to the mobile application setup.

Downloading the UHCG WorldWatch Monitoring App for Use While Abroad

  1. Download the UHC Global WorldWatch App (Solace Global Limited) by searching for “UHC Global WorldWatch” or by using the following links:

Click here for the UHCG WWM Instructions Guide.

Click here for the guide to customizing the WorldWatch Map.

Other Important Information

Insurance Coverage Before or After Your Program

UHCG coverage is only provided for the registered dates of travel. If you decide to travel before or after your USF international experience, you must obtain additional international health insurance. While you may believe your domestic health insurance policy will cover the costs for any medical care needed abroad, you will likely be required to pay upfront and later seek reimbursement. Keep in mind that hospitalization or evacuation abroad can cost as much as $40,000.

If you want to extend your insurance coverage beyond your program date, you must purchase this separate insurance coverage independently. USF World cannot do this for you, and UHCG does not provide individualized policies at this time.  

Leisure Travel Coverage

USF does not insure you for vacation or leisure travel abroad when it is outside of your registered travel dates. USF strongly recommends that you purchase a personal policy to cover that time period. It is very affordable and well worth it.

Travel and Trip Cancellation Insurance 

The UHCG Insurance is not Travel and Trip Cancellation Insurance. International travelers are strongly encouraged to individually purchase travel and trip cancellation insurance which covers you for any problems/costs associated with your travel – stolen luggage, delayed/ cancelled flights, etc. You can normally find this insurance by asking the airline. It is not a USF reimbursable expense.