About UCO

University Employees with questions regarding information on this page should contact the BUSFIN Billing AR Help email address located in the email directory. The following links are provided to you should you have landed on this page in error and are looking for one of the following instead.

• Student Accounts Receivable  
• Sponsored Research  

Billing and AR Overview

Billing & Accounts Receivable are maintained both centrally & de-centrally. Central responsibilities include creating customers, invoice printing & payment application. Decentralized responsibilities include requests for customer creation & other set up, billing entry & customer collections. For detailed information on these & other responsibilities not mentioned please review the Non-Sponsored Billing and Accounts Receivable Manual.

• Billing and AR Manual  
• Bill Source Request Form  

External Customer Invoicing

The FAST Billing and Accounts Receivable modules are only for invoicing External Non-USF Department Customers. Before a user may create bills in the system, the user must attend a training course and be granted security in the system. There are no exceptions to the training rule. Billing and Accounts Receivable FST301 training may be requested through GEMS. See below Training Documentation:

• Billing and AR - Overview  
• Bill Entry and Maintenance  
• Accounts Receivable Review  
• Billing Module Videos  

Interdepartmental Customer Invoicing

Interdepartmental customer invoicing is completed using a journal entry. The FAST Billing and Accounts Receivable is not to be used to invoice USF Departments. Please review the Non-Sponsored Billing and Accounts Receivable Manual for additional information on the Interdepartmental Process.

• Billing and AR Manual  
• Inter Dept Billing Journal Template  

Billing and AR Maintenance Forms

• Billing Correction Form  
• Billing Maintenance Worksheet  
• Charge / Distribution Code Request  
• Customer Request and Update Form  

Billing and AR Refund Forms

• Customer Refund Request  
• Non-Customer Refund Request  

Billing and AR Public Query Documentation

To assist departments with reviewing their Billing & AR information, public queries are provided for departments to use. Current public queries include payment search, customer listing, and billing charge code search queries. Please review documentation on the available public queries for more information.

• Public Queries  

Additional Instructional Guides

Below are additional instructional guides to assist departments with a better understanding of the available information in the Billing and Accounts Receivable modules.

• Running an Aging Report  
• Receivables Aging By Customer Query  
• Customer Conversation  
• Customer Statements  

Credit Balance Customers Listing

Review the current listing of customers with a credit balance and determine the proper course of action from the included instructions and information in the workbook. For questions regarding the data and content of this file please contact billingarhelp@usf.edu

• Credit Balance Customer Listing