About Us

Meet the Staff






Jennifer Schneider, Ombuds
Before coming to USF as the Ombuds, Jennifer served in Career Services at Polk State College, worked with the National Consortium for Academics and Sports at UCF, and was an academic advisor in USF's College of Education. She also spent 13 years teaching in the public school system. Jennifer has earned a B.A. in Deaf Education from Flagler College, an M.A. in Special Education from USF and a Ph.D. in Higher Education Administration from USF.

Serving USF students as the Ombuds allows Jennifer to share her knowledge of University policies and procedures, empathically listen to students' concerns, and advocate for a fair process for resolving issues that students encounter at USF.

Contact her today to discuss your concerns.*


David Hicks




David Hicks, Administrative Specialist
Before becoming an Administrative Specialist with the Ombuds office, David worked two years in USF's Financial Aid department advising students and processing student loans. David also has worked as a public high school teacher in both Hillsborough and Pinellas Counties. David has earned a B.A. in Social Science education from USF's College of Education.

David plans to continue to expand his effort to impact students' lives positively here at the University by listening to their concerns and being a facilitator for helping resolve disputes. 

Contact him to schedule an appointment.*







*The USF Ombuds Office does not accept formal complaints or notice for the University. If you would like to make USF formally aware of a particular problem, the Ombuds Office staff can provide information on how to do so. Keep in mind that email messages to the Ombuds Office could be subject to Florida's Public Records Law (Ch.119, Florida Statute) and may not be confidential.