About Us

Meet the Staff

Dr. Schneider

Dr. Jennifer Schneider, Student Ombuds

Before coming to USF as Student Ombuds, Jennifer directed Career Services at Polk State College, worked with the National Consortium for Academics and Sports at UCF, and was an academic advisor in USF's College of Education. She also spent 13 years teaching in the public school system. Jennifer has earned a B.A. in Deaf Education from Flagler College, an M.A. in Special Education from USF and a Ph.D. in Higher Education Administration from USF.

Serving students as the Student Ombuds allows Jennifer to share her knowledge of university policies and procedures, empathically listen to students' concerns, and advocate for a fair process for resolving issues that students encounter at USF.

Dr. Jane Rose

Dr. Jane Rose, Student Ombuds Liaison - Sarasota-Manatee campus

Dr. Jane A. Rose, an associate professor in the Department of English, serves as the Student Ombuds Liaison for the Sarasota-Manatee campus. She is also the Director of USF Early University Programs. She has recently stepped down from serving many years as Dean of the College of Liberal Arts and Social Sciences, including the School of Education (2006-2020). 

As an English professor, she has taught a wide variety of courses in American literature and in her areas of specialization: women writers and multicultural literature.  Her career in higher education as a teacher, a scholar, and an engaged public servant reflects her passions for increased attention to diversity and inclusiveness, liberal-arts education, and global awareness.

Laura Zuppo, SP campus

Laura Zuppo, Student Ombuds Liaison - St. Petersburg campus

Laura Zuppo works on the St. Petersburg campus and serves as the Interim Regional Assistant Vice Chancellor of Enrollment Planning and Management, in addition to serving students on the St. Petersburg campus as Student Ombuds Liaison. She spent the last 20 years in higher education administration and consulting. Laura earned a B.A. in Sociology from Cedar Crest College, an M.S. in Higher Education Administration from Drexel University, and a M.B.A. from Keller Graduate School of Management.


David Hicks

David Hicks, Administrative Specialist

Before becoming an Administrative Specialist with the Student Ombuds Office, David worked in USF's Financial Aid office, advising students and processing student loans. David has also worked as a public high school teacher in both Hillsborough and Pinellas counties. David has earned a B.A. in Social Science Education and an M.Ed. in Adult Education at USF.

David plans to continue to expand his effort to impact students' lives positively here at the University by listening to their concerns and facilitating resolution. 

Contact David to schedule an appointment with an ombuds.*



*The USF Ombuds Office does not accept formal complaints or notice for the University. If you would like to make USF formally aware of a particular problem, the Ombuds Office staff can provide information on how to do so. Keep in mind that email messages to the Ombuds Office could be subject to Florida's Public Records Law (Ch.119, Florida Statute) and may not be confidential.