What is Case Management?
Higher Education Case Managers serve their University and individual students by coordinating intervention, and support efforts across campus and community systems to assist at risk students and students who are facing crises, experiencing life stressors, and encountering barriers that impede success.
To that end, Higher Education Case Managers may:
- Reach out to students via email and phone call to offer an appointment with a case manager
- Arrange for appropriate medical or mental health care
- Evaluate threat and assess risk to self and/or the community
- Maintain contact and meet with students to address needs
- Foster self-advocacy in students to manage their academic, personal and fiscal responsibilities.
- Advocate for students individually and systemically
SOS staff coordinate the proactive and follow-up case management services for students referred to SOS or SOCAT for personal, emotional, mental health, and academic concerns. SOS staff can also coordinate care across campus resources such as the Counseling Center, Students with Disability Services, Student Health Services, Success and Wellness Coaching etc.
The SOS staff are typically the first contact when gathering information about how to help a student or when trying to connect a student with resources on campus. If a student is struggling and you are unsure how to get them help, the SOS staff can provide assistance.