Frequently Asked Questions (and Solutions!)

Why Can't I Delete My Files from Production?

Post-upgrade (September 2022), our updated CMS now uses Binary Management.

Binary Management is a subset of dependency manager that keeps track of binary files (images and documents). A binary file is assigned a tag that is used when you insert an image onto a page or link to a file. 

Pre-upgrade, binary files were uploaded and published to Production only. Post-upgrade, binary files need to be uploaded in Staging (once uploaded, these files display as .pcf files) and then published in Test and/or Production to appear and publish properly.

At this time, only administrators can delete files uploaded to Test and/or Production only (uploaded pre-upgrade). Please submit a CMS Support Intake Form to have your files deleted.