Academic Knowledge Management (AKM)

AKM Resources

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FAQs

General Questions

How do I submit a new project request?

User Service Requests are made for all AKM Projects. A USR formally communicates the request for a new project that will deliver certain benefits to one or more business areas. Ideally, a request should be made as soon as knowledge of the need has been determined (e.g., in the planning stages of the purchase of new software).

A request should include any relevant information as well as justification for the project. Detailed submission guidelines are available on the AKM SharePoint Portal: Detailed Submission guidelines

Once submitted, the USR will be routed to the relevant Functional Project Manager. To insure proper routing:

  • OASIS = SIS (Banner, DegreeWorks,)
  • CRM = CampusNexus CRM

Projects may be requested through the USR submission site: Submit USR.
Please contact AKM if you have questions regarding submission of a new project.

After submission, projects are created in the AKM SharePoint Portal. A requestor may check the status of a project in the portal or by contacting AKM.

How can I find the status of my project?

All AKM projects are tracked in the AKM Sharepoint Project Portal.

How do I submit a helpdesk ticket?

A helpdesk ticket should be submitted for things like Banner password reset. Send an email to help@usf.edu.

How do I submit a production support ticket?

A production support ticket should be submitted if you have an issue with an in production project (Banner, DegreeWorks only). Send an email to prodsupport@usf.edu explaining your issue.

SIS Questions

How are SIS (Banner, DegreeWorks) projects prioritized?

SIS Projects are prioritized by the SISWG. SISWG Project Prioritization Process

How do I request Banner access?

Student Access

The preferred method for student access is through the MyUSF portal using their NetID and password however, students may also access OASIS directly.

Faculty/Staff Access

  • New Access
    1. Complete the Family Educational Rights & Privacy Act (FERPA) tutorial and quiz. Student privacy is extremely important. Faculty and staff are given access to student data when they demonstrate adequate familiarity with FERPA by passing the quiz with a score of 80% or better.
    2. After successfully completing the FERPA quiz you will receive an email confirmation containing a link to the Request for OASIS/Banner Access Form. Please make sure you use a valid USF email address when creating your FERPA quiz profile so you will receive this confirmation. You must also have Adobe Acrobat Reader installed on your computer to use the downloaded form.
    3. Please be sure that the form is signed by the requester (Section 2) and your Accountable Officer (Section 1). Scan and send the completed form to the eissecurity@usf.edu mailbox for evaluation and processing.
    4. NOTE: you may be required to complete additional OASIS Training, or provide further information after you submit the access request form.
  • Access Reassignment
    1. If you have previously been granted access to OASIS/Banner and you transfer from one department to another, your access will not transfer with you. Your OASIS/Banner account will be locked when your initial GEMS appointment expires.
    2. If you require OASIS/Banner access in your new position please send an email to eissecurity@usf.edu and request an OASIS/Banner Reassignment form. Additional training may be required for the desired access in your new job assignment. All inquiries regarding access may be sent to the eissecurity@usf.edu mailbox for review and acknowledgement.
  • Additional Access
    1. If you require additional OASIS/Banner access in your current position, please have your supervisor send an email to eissecurity@usf.edu to request the additional access.

How do I get to Banner production and test instances?

For links to access production and test instances of Banner visit the AKM SharePoint Portal.

What are INB and SSB?

There are two web-based interfaces to access Banner – INB (Internet Native Banner) and SSB (Self Service Banner:

  • INB (Internet Native Banner) – INB is used by faculty/staff to directly access the Banner system for day-to-day business.
  • SSB (Self Service Banner) – Also known as OASIS, SSB, is used by students to access their personal information such as course registration, immunization records, financial aid, and contact information.

The USF System uses three entirely separate versions of Banner known as instances. Each instance has its own database structure, user forms, modules and security. Users with access to one instance may not have access to the other two instances. USF Health has its own Banner instance to support students pursuing degrees in Medicine, Nursing, Public Health, Physical Therapy, Biomedical Sciences, and Pharmacy. USF Foundation has an instance to track alumni and gifts to the University.

How do I request DegreeWorks access?

Student Access

Current undergraduate students may log into DegreeWorks using their NetID and password directly, https://degreeworks.usf.edu. Note: Graduate, professional, and non-degree seeking students do not use DegreeWorks at this time.

Faculty/Staff Access

  • New Access
    1. Complete the Family Educational Rights & Privacy Act (FERPA) tutorial and quiz. Student privacy is extremely important. Faculty and staff are given access to student data when they demonstrate adequate familiarity with FERPA by passing the quiz with a score of 80% or better.
    2. After successfully completing the FERPA quiz you will receive an email confirmation containing a link to the Request for OASIS/Banner Access Form. Please make sure you use a valid USF email address when creating your FERPA quiz profile so you will receive this confirmation. You must also have Adobe Acrobat Reader installed on your computer to use the downloaded form.
    3. Indicate "Degree Audit (DegreeWorks)" access when completing section 3 of the form.
    4. Submit the completed access form to: eissecurity@usf.edu.
  • Existing Banner Access
    1. If you have Banner access but do not have Degree Works,  please have your supervisor send a request to: eissecurity@usf.edu and indicate whether you need read or update access. Please note there are two types of update access.
      • Read (ADVX) access allows the user to view degree audits for all active undergraduate students and graduation applicants.
      • Update (ADV) access allows the user to enter exceptions and manipulate the behavior of the audit for specific students.
      • Update (DEPT) access allows the user to enter exceptions, manipulate the behavior of the audit for specific students, and perform graduation certifications.
    2. If you have Degree Works access but need additional Degree Works access, please have your supervisor send a request to eissecurity@usf.edu.

 

  1. Access Reassignment
    1. If you have previously been granted access to DegreeWorks and you transfer from one department to another, your access may not transfer with you. If you require DegreeWorks access in your new position, please have your supervisor send an email to eissecurity@usf.edu to request an "OASIS/Banner Reassignment" form. You may be required to complete FERPA or other training as a prerequisite to completing the requested reassignment.

Where do I log into DegreeWorks?

To log into the production instance of DegreeWorks, visit https://degreeworks.usf.edu