The University and/or its affiliates shall exert every effort to collect all delinquent accounts and may employ the services of a collection agency. This includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, emails, automated telephone dialing systems, and letters. Any address or phone number associated with an account, currently or in the future, including wireless telephone numbers, regardless of whether it incurs charges or not, can be used in this collection effort.
In the event that a student or client of the University defaults on payment, the student or client will be required to reimburse to the University the fees of any collection agency, which may be based on a percentage at a maximum of 33% of the debt, and all costs and expenses, including reasonable attorneys’ fees we incur in such collection efforts.
For students with an outstanding debt to the University, registration and the release of transcripts would be against current University, State and Federal rules for collection of University debts and extension of credit. The following are regulations concerning the collection of delinquent accounts.
The current University of South Florida Board of Trustees Regulation Number USF4.009 has the following statement:
The Controller may employ any of the following means of collecting monies due the USF:
- Issue USF collection letters.
- Hold all transcripts or current grades.
- Refuse registration for any future semester until the accounts receivable has been collected.
- Turn delinquent account balances over to a collection agency.
- Cancel the current semester’s registration.
- Hold an employee’s final paycheck or deduct from the current paycheck the amount due to USF to the extent that such amount on accounts receivable represents a set off of monies wrongfully paid by the State to the employee in accordance with University Regulation. (See USF4.0095)
From the 2018-2019 Undergraduate Catalog:
Charges against students for loss or breakage of University equipment, books, fines and other charges are due immediately. Delinquent accounts may be considered sufficient cause for cancellation of registration. University regulations prohibit registration, or release of transcript, diploma, or grades for any student whose account with the University is delinquent. Delinquent accounts may be turned over to a collection agency and all collection fees including legal fees will be added to the student account balance. Financial aid from a succeeding academic year cannot be used to repay prior academic year debts.
Payments should be made by the appropriate deadline and can be:
- Brought into the Cashier’s Office in the Student Services Building (SVC 1039)
- Mailed to the University of South Florida, P.O. Box 864571, Orlando, FL 32886-4571
- Made online by accessing OASIS.
The Accounts Receivable Office is responsible for collecting outstanding debts owed to many departments in the University by students and staff in OASIS. The Accounts Receivable office does not house back up documentation supporting charges. Questions about individual charges should be directed to the department. If the department agrees to issue a credit they will notify the department of Accounts Receivable to make an adjustment to the OASIS system. Only the department that initiated the charge can authorize a credit/removal.
|Cashier's Office||(813) 974-6056|
|Dining Services||(813) 974-4499 or (813) 974-5922|
|Education Abroad Office||(813) 974-5457|
|Financial Aid Office||(813) 974-4700|
|General Counsel||(813) 974-2131|
|Graduate Studies||(813) 974-2846|
|Office of the Registrar||(813) 974-2000|
|St. Petersburg Housing||(727) 873-4826|
|St. Petersburg Library||(727) 873-4405|
|Student Accounting||(813) 974-6056|
|Student Health Services||(813) 974-2331|
|Tampa Housing||(813) 974-0001|
|Tampa Library||(813) 974-2729|
|USF Florida Prepaid||(813) 974-6056|
For more information, please contact Student Financial Services at (813) 974-6056