ACE Help Center & Contact
In light of continuing concerns about COVID-19 (coronavirus), leadership at the University of South Florida has asked units to work remotely when possible. We are taking this step as a precaution to protect the health and safety of our students, faculty and staff. For the latest updates on how USF is responding to the coronavirus threat, visit our website.
Through guidance from USF Campus Leadership, USF Education Abroad has canceled all travel through July 31. As Summer ACE travel is scheduled for August, we are continuing to follow our traditional calendar that can be found here. As the situation evolves, if there are any updates we will contact all current admitted and deposited students directly.
The Summer ACE team is eager to assist you at this time!
For currently deposited students and families
- Please continue to enroll and progress through the Summer ACE onboarding course: “#ACEfam Central Hub”
- The Invite will be emailed to the deposited student’s USF email account (e.g. firstname.lastname@example.org)
- Within the #ACEfam Central Hub, students can contact the team through:
- The ACE Canvas Connect – 20-30 minute video / phone chat with our team
- Discussion Boards within the course
- Direct Canvas Messaging
- Our team recommends EMAIL for inquiries.
- Due to FERPA regulations, our team encourages questions to please be addressed by the student through their student accounts.
- To schedule a phone conversation or video chat with our team, please click here.
With our team telecommuting at this time, we are not able to actively answer inbound phone calls. Please anticipate leaving a voicemail with our coordinator, James Streeter, and our team will aim to follow up within 5 business days. Contact us by phone (toll-free) at 855-456-0649 or locally in Tampa at (813) 974-6949.
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Frequently Asked Questions For 2020
Last updated January 1, 2020
Below we have broken questions into groupings: Summer Decision, Orientation, Housing, Parking and ACE Specific. Please scroll through to find helpful information.
● I applied to the fall semester but was accepted to the summer semester, what does this mean?
First, congratulations on being accepted to USF! USF Admissions is rolling admissions, meaning the exact entry requirements for a term vary depending on the application date, application file completion date, and the space available in the semester for which the student applied. The fall semester is the most competitive semester for which to apply. Students' applications must meet a certain high school GPA and have certain college placement test scores to be directly admitted into the fall semester. If a student's application does not meet the fall semester requirements, depending on the time the student applied, students will be admitted to start during the summer semester or spring semester as long as their GPA or college placement test scores are competitive. Your admissions offer is contingent upon your enrolling at USF for the summer semester and participation in the Summer ACE program. Once you complete the program, you will transition directly into the fall semester. All course credits earned in ACE are degree applicable. Please call the USF Office of Admissions for any further explanation about the admissions process at 813-974-3350.
● Will this take all summer? How long is ACE exactly? (Starts later in the semester July)
If a student is admitted to the traditional summer term, but not the ACE program, they are expected to attend during the entire summer B term, which begins on June 29. In an attempt to consider Out-of-State high school graduation dates, the ACE program operates on an alternative calendar starting July 15 with move in. Please see our Calendar page for exact dates. ACE is a five-week program with four weeks on campus and one week abroad.
● Will anything be closed during my summer semester? How is summer different than fall and spring? (Resources available/not available in the summer)
During the summer, there are select options for dining and housing. Certain dining services and housing options may not be open during the summer semester that are open during the fall and spring semester. Just like fall and spring, summer also has Week of Welcome and the First Fifty Days events to encourage students to get involved on campus. Students, who start in the summer term, have a chance to get ahead with earning credit towards their degree. With less students on campus than in the fall, students have closer experiences with their peers and USF staff. Students, who start in the summer, often say they feel the summer helped acclimate them to campus, making them feel like experts whenever the fall term starts. There is two weeks between the end of the ACE travel and the start of the fall term, where the dining facilities have limited hours. There is an extra fee for dining during the week between ACE and the fall term. Students are encouraged to carefully budget for the week between terms.
● What is the benefit of summer and specifically the Summer ACE Program?
- Students who attend ACE are able to start later in the summer (July 15th) and are invited to join a community that is focused on their successful transition into the University of South Florida.
- In attending the Summer ACE Program, students will have the opportunity to travel for one week through the travel abroad experience portion of the program.
- All students entering USF with fewer than 60 semester hours of credit are required to earn at least nine (9) semester hours of credit prior to graduation by attendance during one or more summer semesters in courses offered by a USF System Institution or any one of the Florida State University System institutions.
- Remember: Enrolling in summer sessions is a great way to get ahead, lessen your academic load for the fall and spring, retake a course, or take a prerequisite or pre-professional course.
- ACE students fufill six (6) out of the nine (9) summer semester credit requirements that is required by ALL first year students.
● Do I have to come to USF on a specific date for orientation?
- Students in the ACE program are guaranteed a spot for the Thursday, July 16th - Friday, July 17th Orientation date.
- ACE students will only be able to sign up for this date. It is a full, normal orientation program for both the summer and fall admit students, and our office coordinates with the Office of Orientation to reserve seats for this orientation . This date is included in ACE programming to make your transition convenient. Students should receive updates from the Office of Orientation with details about how to register.
- ACE students will have the opportunity to sign up for their "MyOrientation" experience in March 2020 when the reservation system launches. Here is a link to where the magic happens.
- Please check back on our website for more information regarding orientation in 2020.
● Is Orientation just an ACE thing? Will there be other students attending, who are not in the ACE program?
Orientation is a two day event, which all new USF students must attend. During the MyOrientation experiences, students will be introduced to USF culture and meet with their academic advisors to discuss their degree sequence and to schedule their fall classes. All ACE students are required to attend the July 16-17th Orientation unless approved by ACE staff. There will be students, who are not in ACE, also attending this Orientation session.
● Are parents/family required to attend Orientation?
Parents/family are not required to attend MyOrientation but able to attend – parent/family registration includes a separate registration cost. ACE students have a slightly cheaper fee than non ACE students since their meals overlap with their meal plan. Here is a link for the Families and Guests Orientation information. Please feel free to contact Office of Orientation directly with parent registration questions at 813-974-3060 or by emailing email@example.com.
● As an ACE student, do I need to attend a separate Orientation for the fall term?
No, all incoming USF students only need to attend one Orientation. The July 16th – 17th Orientation is the official USF new student orientation, and you will be scheduling your fall courses during this session.
● ACE students will live in Poplar Hall, a suite-style residence hall,during the summer. What is a suite-style room and what does it look like?
Suite-style halls offer a balance between independence and convenience. With bathrooms
shared only by suitemates, suites provide more privacy than traditional rooms. Each
suite consists of two double bedrooms and one bathroom. The hall is single-sex by
suite and coed by floor.
Please check out this link, which gives a detailed overview about Poplar Hall, including amenities, room dimensions, pictures, floor plans, etc.
● Can I stay in the same room from Summer ACE for the fall 2020 and spring 2021 semesters as well? Do I have to stay in the same room?
All ACE students have the option to reside in the same room from the Summer ACE program during the fall 2020 and spring 2021 semesters, but it is not required. In order to keep the same room, students will need to select an ACE specific room during their fall/spring housing assignment selection.
● How many housing applications do ACE students need to fill out?
The easy answer is one. ACE students have the opportunity to fill out one application that includes summer, fall, and spring. This means only one application fee. Students completing this option are not required to live in ACE housing during the fall and spring, they can select any available space when doing fall/spring housing assignment selection. Students who only want to stay on campus during ACE will only fill out the ACE summer application. Students living off campus during ACE, but moving on during the fall/spring, will need to fill out the fall/spring app.
● Can I bring a car?
Students are able to bring their own vehicle to campus but are responsible to acquire the appropriate permit through USF Parking and Transportation Services and park in the related lot to their permit type.
● Do I have to bring a car?
The decision on whether or not to bring a car is up to the students and their parents/guardians. Throughout their enrollment at USF, students have access to the USF Bull Runner and Tampa Bay transit system with their USF ID card. There are also other alternative transportation options available to all USF students.
● What are the parking lots I will be able to park at when I come to campus?
Depending on what permit a student purchases, there are certain parking lots for certain
permits. The parking lot in front of Juniper Poplar Hall is for resident parking and
the parking garage next to Juniper Poplar Hall requires a garage specific permit.
Please visit the USF Parking and Transportation Services website for an overview with how different parking permits work at USF. Here is a map with the different parking lots on campus.
● What are the mentors roles during ACE?
During the ACE program. students will have two ACE specific mentors whose roles are to ensure and promote the students' safety, summer success, and campus involvement. The mentors will be available to help students with personal as well as academic concerns, as they serve as a guide for the ACE summer experience. All ACE mentors are students who have completed the Summer ACE Program.
● How do you choose classes for ACE?
ACE students will be enrolled full-time, taking six credits towards their major, with
the first four weeks on campus and the fifth, studying away. Summer ACE 2020 will
offer students four different study away options with a variety of courses to choose
from. As part of the program, students will enroll in one General Education course
(three credits) and a linked section of University Experience (three credits). Below
you will find available information on the courses and the location of the corresponding
study away experience.
Deposited students will have the opportunity to select their course via our next steps process through Canvas. Courses are awarded on a first come, first serve basis. The Summer ACE staff also considers the student's intended major and previous course work earned by the student prior to course placement.
● What classes are there to choose from?
● Do the classes that we are taking this summer satisfy requirements needed for my major?
Yes, ACE coursework will satisfy select major and graduation requirements:
- Graduation requirement: All students entering USF with fewer than 60 semester hours of credit are required to earn at least nine (9) semester hours of credit prior to graduation by attendance during one or more summer semesters in courses offered by a USF System Institution or any one of the Florida State University System institutions.
- During ACE, students will be required to take six (6) credits worth of General Education coursework, which will apply towards their degree at USF.
● How many credits are these classes since they are shortened courses?
ACE students will be enrolled full-time for the summer term, which means that they will be taking six credits during the program. These courses will be accelerated and tailored for the length of the program.
● What documents are necessary to study abroad?
Students who study abroad outside the United States will be required to submit an
Education Abroad Application, which will be provided to students after enrollment
and course selection.
Students traveling outside of the country will be required to have a passport which is valid through February 16, 2021.
● What do we do during the week in between the study abroad experience and the fall semester?
During this time, students will have the option to travel back home for this week-long break or to remain in the residence halls. There may be additional housing and dining fees depending on where the students are residing during the break.
● When do we select our classes for fall?
Fall courses will be selected during orientation with the help of an academic advisor. Academic advisors take into consideration all attempted post-secondary credit which the student attempted in high school. It is important that the student submit their official test scores and post secondary transcripts to the Office of Admissions to ensure their attempted credits are available for the academic advisor to see.
● How much does it cost to do ACE?
The cost of the ACE program varies depending on the type of course a student decides to take and the study away location for the course. Here is the break down and estimate of the program.
ACE students can be considered for financial aid by submitting the 2019-2020 FAFSA (for Summer 2020 funding) in addition to the 2020-2021 FAFSA (for Fall/Spring/Summer 2021).
The cost to fly or commute to the study abroad experiences are included in the cost of the program.
● What apps should I download that will be most useful for this transition?
Students can download the MyUSF mobile app in order to check their bull bucks balance, assess campus maps, view dining information,
track the bull runner and more.
The Canvas app is also helpful by allowing students to view their courses, assess their grades and assignments, and contact professors.