Employee Assistance Program


An important message from Magellan in response to COVID-19: 

Magellan continues to respond to state, federal and client mandates and requests concerning the novel coronavirus (COVID-19). Our Employee Assistance Program (EAP) services are more important now than ever, and continuity of care is paramount as people deal with uncertainty and anxiety about the outbreak. Click here to visit your program website, and click on the COVID-19 What’s Trending article to access helpful webinars and tip sheets. New information is released regularly, so check back often!  


Magellan behavioral health providers are being given many options to serve USF employees, and given CMS Medicare and HHS OCR guidance released yesterday* Magellan is implementing the following:

  • Permitting all credentialed and contracted providers to conduct telehealth video sessions for all routine EAP services, regardless of their telehealth video certification.
  • Assessing the feasibility of offering the Magellan Zoom platform to EAP providers who do not have other Telehealth video capabilities.
  • Permitting EAP providers to use Skype, FaceTime and other platforms to conduct telehealth video sessions.
  • Allowing EAP providers to conduct telephone-only (no video) sessions if it is impossible for an employee to do a face-to-face telehealth video session. 

Magellan will continue to encourage EAP providers to conduct full, HIPAA-compliant telehealth sessions as often as possible. They are covering the alternative approaches to ensure USF employees get the care they need, when they need it. In addition, Magellan will monitor all network providers to ensure compliance and service delivery.

New - Click Here for COVID-19 Tip Sheets and Resources from Magellan Health.


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The University of South Florida's Employee Assistance Program (EAP) is a service program designed to assist employees with personal, family, or workplace concerns/issues.   A robust EAP program is an important component of any workplace community.

It's All About Balance

We know that living a productive and fulfilling life requires a healthy mind and a healthy body. Unfortunately, managing the daily stresses of work, home and family can have a negative effect on our overall health and well-being. For many of us, life is quite simply "out of balance"; leaving us feeling overwhelmed and stressed-out. Some stress can motivate us to achieve things we never thought possible while too much stress over a long period of time can cause us to do things we normally wouldn't do. It can negatively affect personal and professional relationships, make us feel overwhelmed, lose hope and can lead to more serious issues, including depression, anxiety and substance abuse. Your EAP program can help.

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A Wealth of Practical, Solution-Focused Resources

Your program has the resources and the experience to help you bring things back into balance. From online resources to confidential telephonic consultations to referrals and licensed behavioral health professionals, we're here to help you make the changes necessary to reduce stress, strengthen relationships, increase productivity and improve the overall quality of your life.

Services are provided by Magellan Health Services, a national leader in behavioral health care.

Click here for the latest news from Magellan.

Access your EAP program by:

Calling 1-800-327-8705 day or night to speak with a trained, caring professional or visit Magellan's website. If accessing via the website, you will need to register or log-in with your email address. 

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The new Magellan Ascend Portal features easy navigation and 24 hour access to a world of online wellness.

Log on to find information and resources, online screening tools, self-assessments, and personal improvement plans.

Magellan services are confidential, free and available 24 hours a day, 7 days a week.

On-Site Workshops

USF offers many free workshops throughout the year to employees. Led by trained and qualified staff and facilitated by Magellan, these workshops will give you practical tools and information to improve your work/life balance and positively impact your overall well-being.

Due to COVID-19 concerns, the majority of the workshops sponsored by Magellan will be held online.  Click here for a complete listing of the sessions scheduled for 2020.

Did you miss a session? Click here to access the recorded events.

Here are just a few of the challenges where your program can help:

  • Managing stress
  • Wellness topics
  • Handling relationship issues
  • Balancing work and life
  • Quitting tobacco, alcohol or drug use
  • Caring for children or aging parents
  • Exploring career development options
  • Dealing with conflict or violence
  • Working through grief and loss
  • Controlling depression and anxiety
  • Legal and financial services
  • Dealing with life events 
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