Non-Credit Registration Policies

Innovative Education offers registration services for non-credit courses, conferences, web presentations, trainings and seminars. Basic registration services include course and session configuration, a customized registration portal for your events or courses, a private link you can send to customers, a fully secure and PCI-compliant payment portal managed by USF IT, access to basic reports (including enrollment, rosters, financial, name tag, and mailing labels), and management of accounting and administrative services.

Additional services available include the printing and mailing of certificates and transcripts, recording of grades, contact hours and CEUs, and customized reports and research.

Course Withdrawals/Transfers/Refunds

Requests to withdraw from a course prior to the course start time will receive a refund minus the registration fee of $12 per course plus credit card fees. Transfers to another course will not incur an additional fee but the student will be responsible for paying any difference in the cost. No refunds or transfers will be allowed once a course has started without special exception by the College or Department offering courses.

Requests for withdrawals, refunds or transfers from courses must be approved by the College or Department offering courses. A web-based form will be provided to make these requests and training will be provided to the College or Department as-needed.

Allow 5-7 working days for credit card refunds.

Making Changes to Your Customer Profile

Once you have established your login ID and password by filling out the required contact information, your customer profile is saved as "My Profile" and you can update your profile as needed whenever you login. Please keep your profile current. In "My Profile" you can make changes to your contact information, request a publication, or subscribe to e-news.

If you need to change your login email address, call 813-974-5550, option 1 to update your record.

Viewing Your Course Schedule

After registering for a USF course, details about the upcoming courses in which you have enrolled are available online. Once you log in, click on "My Schedule" in the shopping cart area. "My Schedule" is not an official confirmation of your enrollment. Your official confirmation will be mailed. (Note: For some programs, only an email confirmation is sent, which is noted in the email.)

Waitlist for Courses

When a course is full, you may be added to the waitlist for that specific course and date and notified if space becomes available. To be added to the waitlist online, click "Add to Cart" and complete all required information. Your credit card will not be charged at this time. If space becomes available for this specific course and date, our registration staff will contact you to confirm registration and authorize payment.

Privacy Policy (The Information We Collect)

For each visitor to our web page, our web server automatically recognizes information regarding the IP address and domain. We collect the domain name of visitors to our web pages, the email addresses of those who communicate with us via email, and aggregate information on what pages consumers access or visit to statistically analyze site usage and to improve our content and layout. These uses allow us to improve our site to meet our users' needs.

As a training provider, we are required to collect personal information on our students and instructors for legal and identification purposes. Any identifiable information collected shall only be used internally by USF Registration Services. We will not give, sell, rent, or loan such information to any third party, unless approved or requested by you, or unless we are legally required to do so.

Our site may contain links to other sites; however, USF Registration Services is not responsible for the privacy practices or content of such web sites. Since we cannot guarantee the same level of privacy and security of these sites, we recommend that you read their privacy policies, which may differ from ours. If our information practices change at some time in the future, we will post policy changes to our web site to notify you of the changes.

Transcript/Certificate/Record Request

Transcript requests are made through an online form and approved by the College or Department offering courses. There is a $25 fee per certificate and $15 fee per transcript.