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Paying Attention to Customer Service
We’ve all had customer service experiences that either won us over or sent us packing. So what makes the difference? No matter the size of your business, delivering fast, respectful, and effective service builds trust and loyalty. In this article, we break down the essential ingredients of great customer care and why they matter more than ever.
June 5, 2025Business, Hospitality, Sales and Marketing
It’s Summer - Go with the Workflow!
Summer’s slower pace offers a unique chance to reassess workflows, pursue professional development, and recharge with meaningful time off. USF CTPE encourages professionals to use the season to upskill and reflect, making the most of both work and rest.
May 29, 2025Professional Development, Test Prep
The American College of Greece visits USF!
USF CTPE welcomed 14 graduate students from The American College of Greece for a week of digital media workshops and campus tours. Now in its third year, this international partnership reflects CTPE’s commitment to global workforce development. The visit highlights Greece’s growing role in digital innovation and the value of cross-cultural collaboration.
May 22, 2025Director's Corner, Sales and Marketing, Technology
At Home but Also at Work: WFH Means Flexibility With Boundaries
Working from home isn’t just a perk—it’s a practice. Discover how remote professionals are navigating the fine line between personal space and professional standards, and why the secret to WFH success lies in two deceptively simple words: flexibility and boundaries.
May 15, 2025Leadership and Management, Professional Development
Is ‘Stay in Your Lane’ Good Advice in the Workplace?
A first driving lesson on a busy highway becomes an unexpected lens for understanding workplace dynamics. From staying in your lane to knowing when it's time to merge, this article reflects on how we navigate responsibility, boundaries, and collaboration on the job.
May 8, 2025Leadership and Management, Professional Development
Gauges of Employee Satisfaction
Despite generational differences, key factors like fair compensation, opportunities for professional growth, and trusted leadership universally contribute to job satisfaction. These elements ensure a productive and contented workforce. A happy employee is indeed a productive employee.
May 1, 2025Human Resources, Professional Development
Yes, AI Is a Game-Changer, but Don’t Forgo These Disciplines
AI is transforming industries—but it can’t replace the human judgment essential to success. In this Director’s Corner piece, Mark Koulianos explains why critical thinking, project management, and process improvement are still vital in today’s evolving workplace. Learn why these human skills remain at the heart of smart decision-making.
April 24, 2025Director's Corner
Summer Camp - An Experience for a Lifetime
As the school year winds down, summer camps offer more than just a way to fill the calendar - they provide enriching experiences that support academic, physical, and emotional growth. Whether it’s STEM, sports, arts, or traditional outdoor fun, camps help kids build independence, discover new passions, and create lasting friendships. Learn how the right camp can shape your child’s summer - and explore USF’s outstanding line-up of youth programs.
April 17, 2025K-12 Education
Developing Soft Skills: It’s Harder Than It Sounds!
As industries evolve with AI and new technologies, adaptability and emotional intelligence become indispensable. This article explores how these soft skills, along with effective communication, can give professionals a competitive edge and contribute to their career growth.
April 10, 2025Professional Development
SAT/ACT Test Prep from USF: A Wise Investment
Help your high schooler shine in college admissions with SAT/ACT prep courses from the University of South Florida. These courses offer expert instruction and valuable resources to boost test performance and confidence. Enroll today and give your young scholar the edge they need for a brighter future!
April 3, 2025Test Prep
From criminology student to personal injury paralegal: How USF’s Paralegal Certificate launched one graduate’s legal career
When Lindsey Paulson earned a bachelor’s degree in criminology, she had her career mapped out and her next step was to attend law school. But, after learning about USF’s Paralegal Certificate, she discovered a new passion for financial law and learned about ways she could enter the field before attending law school.
March 31, 2025Paralegal
Lifelong Learning Promotes Adaptability
Lifelong learning helps individuals and industries keep pace with technological advancements and shifting demands. This article explores USF’s three-tiered approach to workforce development—early career exposure, professional upskilling, and reskilling—to highlight how continuous education fosters adaptability and career resilience.
March 7, 2025Director's Corner