What We Do

Make an Appointment

Making Your First Appointment 
Before Your First Appointment
During Your First Appointment
Completing Your Forms Online
Office Hours and Locations

If you or someone you know is experiencing a life threatening emergency, call: 9-1-1 or University Police: (813) 974-2628.


Making Your First Appointment 

This page outlines the process for making an appointment with a counselor in Tampa. Please click the following links to make an appointment in St. Petersburg or Sarasota-Manatee. It's easy to make your first appointment at the USF Counseling Center!

First, be sure that you are currently enrolled at a USF campus and are aware of the times that you can be available for an appointment. Then, call the Counseling Center during our office hours. You will be offered options for first appointment times that work with your schedule. If you have an urgent need, same day appointments are available upon request.

Some students find it helpful to learn more about our providers before calling for an appointment. Requesting specific providers may result in longer wait for an appointment, so we encourage you to select multiple providers to compare availability. All of our providers engage in ongoing professional development training, including training focused on diversity competence, to meet the needs of the diverse USF student community. Students may also request a change in clinicians if, for some reason, your mental wellness needs are not being   met. We can only facilitate clinician change requests once every 6 months.

If for any reason you are unable to keep your scheduled appointment, it is very important to call and let us know as soon as possible, as this will allow another student to be seen during that time.

Before Your First Appointment

Prior to your first appointment at the USF Counseling Center, you will be required to complete several forms online that allow you to consent to treatment, to learn about your rights and responsibilities as a client, and to learn about the Center's confidentiality policy. You will also complete assessments that, together with the information on your forms, will help your counselor to better understand your needs.  As such, it is important that you answer all questions as honestly as possible. Your counselor will review this information prior to meeting with you, but not before you present for your appointment.

Please notify the office that you have completed these forms. We will then schedule your tele-health appointment and complete the process for enrolling you in telehealth.

All students are required to complete a brief assessment before every appointment with a counselor. Instructions for this will be made available to you prior to your first appointment. This assessment provides you and your counselor with information about how you may be progressing in counseling. Every student should log-in a few minutes early for scheduled sessions to complete this assessment.

During Your First Appointment

During your first appointment, your counselor will focus on getting a detailed understanding of why you are seeking counseling. At the end of the appointment, you and your counselor will work together to create a goal and determine a plan for meeting your needs. The plan may include one or several of the many treatment resources that are available through the USF Counseling Center and our wellness campus partners. it may be helpful to think about your goals for counseling before your first appointment so that you are prepared to discuss them with your counselor.

Before your appointment it may be helpful to review these online tools, to help with decreasing stress and anxiety, and enhancing your mood. USF also has many Health and Wellness campus resources to stay mentally well this semester and we encourage you to use them all!

Completing Your Forms Online

It is important to be aware of the following information:

  1. To schedule an appointment with one of our staff members, please call (813) 974-2831. Follow the appointment instructions emailed to you to complete the online paperwork (paperwork submitted by students who do not have a scheduled appointment in our system, will be deleted).

  2. Your paperwork must be completed before your first scheduled appointment at the USF Counseling Center. If you do not complete the paperwork online, your appointment may be canceled or rescheduled.

  3. The online paperwork will take 20-30 minutes to complete and must be completed in one sitting as you will not be able to save your information once you have started completing it. You will be prompted for your USF NetID to begin the process.

  4. If you have not completed your paperwork online, or if you have incorrectly or incompletely completed it, you will be asked to complete it before your first scheduled appointment. This may lead to your first appointment being shortened or rescheduled. If you are not sure if your online paperwork has been completed correctly, please call the front office at (813) 974-2831 to verify.

  5. Completing online paperwork does not constitute treatment, or the beginning of a treatment relationship with a mental health provider. Your online paperwork will not be reviewed by a Counseling Center provider until you arrive for your appointment. If you are in need of immediate assistance, please call the Center during business hours, or call (813) 974-2831 to speak to a licensed provider after hours.

Once you have read and signed the consent forms for telehealth counseling services and if you agree to the above information, we invite you to complete your forms online.

Office Hours and Locations

Call to Make a Telementalth Health Appointment or Speak with a Mental Health Professional

  • In response to the COVID-19 pandemic, all mental helath services are provided via secure videoconference. We can assist you with finding a confidential space on-campus for a video conference appointment. Call (813) 974-2831, Monday through Friday, between the hours of 8am to 5pm to schedule a telemental health appointment.
  • If you or someone you know is experiencing a life threatening emergency, call: 9-1-1 or University Police: (813) 974-2628.
  • If you or someone you know is experiencing a personal or emotional crisis after hours, please call our 24-hour number at (813) 974-2831 and press option 3 to speak with a licensed mental healthcare professional.
  • Click here to access USF's official updates regardarding the COVID-19 pandemic.