Resident Services

Maintenance Requests

Overview

Work orders should be submitted for non-emergency housing maintenance requests. The first time you submit a request, you will need to register. Thereafter, your contact information will pull up automatically. Please make sure to complete all fields on the work order form (name, email, building, area, room, etc). This information will help us to respond to your work order request in a timely manner.

(If this is a maintenance emergency, please review the emergency maintenance request process here.)

SUBMITTING A MAINTENANCE REQUEST

Access the maintenance request system by clicking on the button below. Follow these instructions to submit your request.

  1. Enter your USF email in the username field, then click "Continue."
  2. If you are redirected, sign in using your NetID and password.
  3. Under "Site," select your residential area.
  4. Select your building and room.
  5. Select the problem type and add any additional relevant details.
  6. When you are done, click the "Save" button at the top of the page

Submit a Maintenance Request


For further assistance, visit your service desk.

Help/Service Desks:

North Campus:

Holly M | 813-974-7000
Mon - Fri: 8 a.m. – 8 p.m.
Sat – Sun: 11 a.m. – 5 p.m.

The HUB | 813-974-2246 
Mon - Fri: 8 a.m. – 8 p.m.
Sat – Sun: 11 a.m. – 5 p.m

South Campus:

Juniper-Poplar Lobby | 813-974-0800
Mon - Fri: 8 a.m. – 8 p.m.
Sat – Sun: 11 a.m. – 5 p.m

Emergencies

In cases of emergency maintenance issues (water flood, building power outage, etc.), please contact the following:

Monday - Friday (8 a.m. - 5 p.m.)
The Village residents -  Call 813-974-6186
All other residents - Call 813-974-3446

After-hours
Monday - Friday  (5 p.m. - 8 a.m.)
Friday - Sunday (24 hours a day beginning at 5 p.m. on Friday until 8 a.m. on Monday)
Contact your RA on duty for support in a maintenance emergency.

Internet Maintenance Requests

For all internet or phone issues, please DO NOT submit a maintenance request. Instead, contact the USF IT Help desk at help@usf.edu or 813-974-1222 for 24/7 support.

Mobile App

You can also access the maintenance request system by downloading the Asset Essentials mobile app. Please note: you must use a web browser to sign in for the first time (as described above) before you can utilize the app.

Follow the below instructions to access the system via this app and submit your request.

  1. Download the Asset Essentials app by using the links below.
  2. When signing in for the first time, you will be asked for a Client ID. Ours is: USFH
  3. If you are redirected, sign in using your NetID and password.
  4. On the My Requests page, tap the three lines in the upper left corner. Select "Create Request."
  5. Under "Site," select your residential area.
  6. Select your building and room.
  7. Select the problem type and add any additional relevant details.
  8. When you are done, select "Submit Request."

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