Resident Services

Maintenance Requests

Current Maintenance Announcements

Overview

Work orders should be submitted for non-emergency housing maintenance requests. The first time you submit a request, you will need to register. Thereafter, your contact information will pull up automatically. Please make sure to complete all fields on the work order form (name, e-mail, building, area, room, etc). This information will help us to respond to your work order request in a timely manner.

Internet and Phone Maintenance Requests

For all internet or phone issues, please DO NOT submit a maintenance request. Instead, contact the USF IT Help desk at help@usf.edu or 813-974-1222 for 24/7 support.

Emergencies

In cases of emergency maintenance issues (water flood, building power outage, etc.), please contact the following:

Monday - Friday (8 a.m. - 5 p.m.)
All residents - Call 813-974-3446

Between 5 - 8 p.m. you can contact your service desk for support.

North Campus (Beta, Castor, Cypress, Greek Village, Holly, Kosove, Maple and the Village)
Holly M | 813-974-7000

South Campus (Juniper, Poplar, Magnolia) 
Juniper-Poplar Lobby | 813-974-0800

Effective Oct. 30, 2020, service desks' hours of operation will adjust to 8 a.m. - 8 p.m., Monday - Friday and 10 a.m. - 8 p.m. on Saturdays and Sundays.

For an emergency after hours, contact your RA on duty.

BEFORE YOU SUBMIT YOUR REQUEST

If you are a first-time user of this system:

  1. Please fill out the registration information on the next page. Follow the prompts to setup your account.
  2. The account number is 107698592.
  3. At the bottom of the maintenance request page, you will be prompted to enter the submittal password. Please enter "usf" as the password.

If you are a returning user of this system:

  1. The system was updated on Wednesday, July 20. Your email is already loaded into the system, however you need to set up a password.
  2. On the next page, select "Forgot Password?"
  3. A window will pop up prompting you for your email address. Please enter your USF email address and select "Submit."
  4. You will then receive an email with instructions for creating your password.
  5. After creating your password, please login to the system and complete your maintenance request.
  6. At the bottom of the maintenance request page, you will be prompted to enter the submittal password. Please enter "usf" as the password.

Submit a Maintenance Request